Customer Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $79k - $93k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Anthology Inc

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 Venture Round on 2023-01

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.

📋 Description

• Ensure that customers see value throughout their Blackboard journey • Develop and implement account engagements to ensure business objectives are met • Execute prescriptive playbooks based on customer need • Conduct partnership reviews with customers • Drive customer engagement and promote participation in events • Connect customers with best practice resources and assist with challenges • Act as an information conduit from Blackboard and the industry to customers

🎯 Requirements

• Bachelor’s degree or equivalent work experience • At least 5 years of related experience in Higher Education, Customer Experience, Customer Success, and/or Education Technology • Strong customer-service focus and ability to communicate with empathy • Excellent oral and written communication skills • Strong project management skills • Proven track record of success in managing accounts • Proficiency with CRM and/or customer success software • 1+ years of experience working in the Blackboard LMS or with Blackboard customers • Fluency in written and spoken English

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements • Paid time off • Professional development opportunities