Field Engineer – Desktop Support

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November 19

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A&O IT Group

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IT Services • Cybersecurity • Consulting

A&O IT Group is a global IT services and cyber security consultancy with over 50 years of expertise. The company is committed to delivering exceptional service and fostering a high-performance culture, guided by their core values of One Team, Service Excellence, and Continuous Improvement. A&O IT Group operates in over 130 countries, supporting a diverse team of professionals focused on innovation and employee growth.

201 - 500 employees

🔒 Cybersecurity

📋 Description

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware. • Diagnose and repair devices to board level with accuracy and efficiency. • Deliver Level 1 desk side support for Windows-based systems. • Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. • Maintain accurate records of work completed, parts used, and updates in service systems. • Ensure excellent customer service and communication at all times. • Travel to various customer locations across the UK as required.

🎯 Requirements

• Proven experience as a printer and MFP engineer, including repair to board level. • Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell). • Hands-on experience providing desk side support (L1) for Windows environments. • Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps. • Strong problem-solving skills and ability to work independently. • Excellent communication and customer-facing skills. • Full UK driving licence with no more than 6 penalty points. • Legal right to work in the UK. • No restrictions that would preclude gaining UK Security Clearance (SC).