Apella
Artificial Intelligence • Healthcare Insurance • SaaS
Apella is a company that offers an AI-powered surgical operations platform aimed at transforming operating rooms (ORs). Their platform helps perioperative teams make better real-time decisions, improve safety and quality processes, and optimize scheduling and staffing. By providing predictive insights and auditing key safety processes, Apella enables hospitals to enhance operating efficiency, reduce staff burnout, and improve the overall patient experience. Their solutions offer valuable analytics to address complex scheduling and utilization questions, ultimately increasing surgical volume and efficiency in ORs.
Customer Success Manager
Job not on LinkedIn
October 22
🤠 Texas – Remote
💵 $115k - $140k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
Apella
Artificial Intelligence • Healthcare Insurance • SaaS
Apella is a company that offers an AI-powered surgical operations platform aimed at transforming operating rooms (ORs). Their platform helps perioperative teams make better real-time decisions, improve safety and quality processes, and optimize scheduling and staffing. By providing predictive insights and auditing key safety processes, Apella enables hospitals to enhance operating efficiency, reduce staff burnout, and improve the overall patient experience. Their solutions offer valuable analytics to address complex scheduling and utilization questions, ultimately increasing surgical volume and efficiency in ORs.
📋 Description
• Be an integral member of the team dedicated exclusively to Apella’s development partner, reporting to a Senior Customer Success Manager and contributing to consistent, high-quality engagement and delivery. • Manage and grow relationships with hospital stakeholders, serving as a trusted advisor for clinical and operational leaders. • Lead and facilitate customer training sessions across sites including onboarding for new implementations and refresher trainings as new products are launched and existing solutions evolve. • Drive adoption and engagement across hundreds of live operating rooms, monitoring customer health and proactively surfacing risks and opportunities. • Support rollout and change management for new products and features, aligning stakeholders for measurable success. • Collaborate with Product, Engineering, and Data teams to provide customer feedback that informs product direction. • Support discovery initiatives and beta testing for new products within this development partnership. • Develop reports and customer-facing deliverables that translate Apella’s proprietary data into actionable insights, helping partners optimize operations and outcomes. • Spend regular time onsite with the development partner’s health system in Houston to maintain relationships and advance key initiatives. • This role includes quarterly travel to join company-wide and cross-functional events.
🎯 Requirements
• 2–4 years of experience in customer success or account management in healthcare or SaaS. • Proven ability to build trusted relationships with clinical and administrative stakeholders, ideally within large or complex health systems. • Comfort using data and insights to demonstrate value, build reports, and translate complex information into clear, actionable recommendations for customers. • Strong communication and organizational skills, with experience managing multiple accounts or projects simultaneously. • Interest in both the relationship and operational aspects of customer success—supporting adoption, leading training sessions, and delivering measurable outcomes. • A collaborative mindset and enthusiasm for working as part of the team dedicated to Apella’s key development partner, reporting to a Senior Customer Success Manager. • Willingness to travel outside of Houston at least quarterly for company engagements and to spend additional time onsite in Houston as needed to support the partner’s success. • Comfort working in a fast-paced, evolving environment where priorities can shift as new products and partnerships develop.
🏖️ Benefits
• Competitive salary and stock options • Flexible vacation policy and a culture that values time for rest and recharging • Remote-first work environment with unique virtual and in-person events to foster team connection • Comprehensive health, dental, and vision insurance—we’re a healthcare company that prioritizes your health • 4 months of parental leave for all parents
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