Customer Service Specialist, Motorsports

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🔥 4 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $19 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Apex Wheels

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2007

🚘 Automotive

Automotive

Apex Wheels is a company specializing in aftermarket wheels and automotive accessories. They offer a variety of products including wheels, spacers, center caps, TPMS & valve stems, and centering rings. Apex Wheels provides resources such as vehicle fitment guides and customer support to enhance the performance of vehicles. They also offer a wholesale dealer portal and encourage prospective dealers to join the network. The company emphasizes real performance and offers a replacement program, along with extensive customer support services.

📋 Description

• Deliver a best-in-class customer service through inbound and outbound phone, email, and other methods by representing Apex Wheels with professionalism and enthusiasm. • Use the Raving Fans philosophies to inform your approach and decision-making. • Assist customers with placing new orders, updating existing ones, and resolving any order-related questions or issues. • Process returns, exchanges, warranties, and refunds efficiently while ensuring a smooth, customer-first experience. • Support the resolution of fulfillment issues through customer outreach. • Provide timely and transparent updates on order status, backorders, and shipments to keep customers fully informed. • Achieve or exceed key performance indicators or performance metrics. • Act as the voice of the customer, identify recurring issues, document and report findings, and recommend solutions that improve the customer journey. • Develop and maintain self-service resources such as help articles and guides to empower customers post-purchase. • Become an expert in Apex’s systems, including CRM and order management platforms, navigating multiple tools to resolve inquiries quickly and accurately. • File, track, and report on claims with shipping carriers related to lost or damaged packages. • Collaborate closely with the Fitment, Fulfillment, and Production teams to ensure seamless communication and issue resolution. • Uphold Apex’s brand standards in every interaction, delivering clear, empathetic, and knowledgeable support that reflects our commitment to performance and precision. • Other duties as assigned.

🎯 Requirements

• High school Diploma or equivalent. • 1+ years of experience providing excellent customer service via phone, email, and other communication methods. • Experience using modern computer processing solutions like Google Suite, MS Office. • Experience with MacOS is preferred. • Experience with a telephony system is preferred (RingCentral). • Experience with ERP systems is a plus (Netsuite). • Experience using ticketing systems is a plus (Zendesk). • Ability to communicate verbally and in writing, tailoring the message appropriately for the audience and outcome, including matching Apex’s brand voice. • Ability to task-switch frequently and accommodate quickly changing priorities. • Ability to remain focused and motivated while working remotely. • An intermediate understanding of the motorsports world and Apex products, including an account of technical concepts related to fitments, car set-ups, and car modifications.

🏖️ Benefits

• $19.25 - $25.50 hourly, depending on location and experience, plus eligibility to participate in our short-term incentive plan/bonus plan after 90 days of employment. • Anticipated start date is mid to end of September 2026. • Work from home support with $450 annual stipend for cell phone and internet usage, all technology needs provided by Apex, plus workspace equipment reimbursements. • Robust health benefits that include medical insurance covering 100% of monthly premiums for employees and their dependents under the age of 14 on our base plans, and generous contributions towards premiums for dependents over 14. We have a wide variety of other medical plans, so you can contribute to a more robust plan that better suits your needs. Get access to an HSA, mental health support, gym membership discounts, and a healthcare concierge! Apex covers 100% of employee premiums for Dental and Vision benefits on our base plans, plus affordable buy-up options if you need orthodontic coverage. • Retirement savings eligibility to participate in our 401(k) with company contributions. • Paid time off to recharge and do what fuels you through paid sick leave, vacation time, and paid company holidays, including Juneteenth and Indigenous Peoples’ Day. • Motorsports lifestyle reimbursement benefits to get you involved in the community as deeply as you’d like. Think reimbursements for high-performance driving events (HPDEs), track day insurance, event spectator tickets, karting and karting school, sim racing gear, SCCA-compliant gear, and premium events like DirtFish and SkipBarber. Plus, huge employee discounts on our products and free merch! • Eligibility for college grants and loan forgiveness programs through SEMA by way of your employment with Apex. • A modern professional work environment supported through remote work, almost anywhere in the contiguous U.S., and casual in-office dress (t-shirts and jeans are the norm). Department-led in-person events often include sim-racing, karting, spectator events, and visits to some of our favorite places in Northern California.