SAP Technical Manager

Job not on LinkedIn

12 hours ago

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $130k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🖥️ SAP Consultant

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apiphani

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Enterprise • SaaS • Security

Apiphani is a technology-enabled services company dedicated to minimizing the risk and effort associated with managing mission-critical applications. The company provides a range of services including application support services, application technical management, application hosting, application infrastructure management, and security management and consulting. Their solutions incorporate industry-leading technology that leverages deep automation and machine learning to enhance efficiency and reliability. Apiphani partners with major cloud providers like AWS, Azure, and Google Cloud, and is known for its ability to reduce human error in administration and support activities, allowing senior engineers to focus on client business goals.

11 - 50 employees

🏢 Enterprise

☁️ SaaS

🔐 Security

📋 Description

• Lead a team of 4-8 SAP Technical (Basis) Engineers and oversee SAP service delivery to a group of managed accounts. • Provide day-to-day oversight and guidance to team members, including maintenance of client SAP environments; system performance monitoring and capacity reporting; and administration-related solutions for both SAP and SAP related client environments. • Role is “player coach” expected to primarily oversee but sometimes perform, project-based and production support responsibilities as needed to support apiphani managed client environments inclusive of: SAP system migrations, SAP landscape refreshes, data protection including database backup & recovery, HA configurations and ongoing SAP system maintenance activities, e.g., SAP performance management, patching, problem management, etc. • Own the incident, problem, change processes; lead root cause analysis and drive corrective/preventive actions. • Drive continual improvement in systems operations through tool-building and automation. • Supervise, train, and mentor team members. • Partner with peers, clients, and key stakeholders to ensure continued success. • Escalation point for production incidents and problems. • Coordinate with Client Success Management team to identify emerging needs or growth opportunities. • Oversee planning and scheduling client technical maintenance and upgrade activities. • Interface with client technical staff on regular meetings and help with planning and recommendations for improvement. • Foster the team to build and maintain comprehensive documentation for problem resolution actions, root cause, procedures, etc. • Collaborate with team members to review workflow processes and SOPs. • Execute against defined projects and report on their progress.

🎯 Requirements

• Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience • 8-10 years of relevant hands-on SAP Basis engineering with one or more area of focus. • 3+ years of experience as an SAP Basis engineer in a service provider or advanced IT organization operating in a 24x7 environment • 3-5 years of management experience • Solid background administering the SAP HANA database • Understanding of SAP security principles • Experience with Red Hat Enterprise Linux and Ansible preferred • Experience with configuration management and automation tools • Familiarity with agile engineering practices (Kanban, continuous delivery, etc.) • Experience working in ITSM tools, ServiceNow preferred • AWS and Azure service usage on commercial or government cloud • Experience with Sybase ASE a plus • Strong analytical and critical thinking skills • Strong ownership bias • Deadline and detail-oriented.

🏖️ Benefits

• Medical/dental/vision - 100% paid for employees, 50% paid for dependents • Life and disability - 100% paid for employees • 401K - 3% contribution, no employee contribution necessary • Education and tuition reimbursement - up to $50K annually • Employee Stock Options Plan • Accident, critical illness, hospital indemnity benefits offered through our providers • Employee Assistance Program • Legal assistance • Paid Time Off - up to 6 weeks per year • Sick Leave - up to 2 weeks per year • Parental Leave - up to 12 weeks