Senior Customer Success Manager

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October 22

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Apollo GraphQL

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API • Enterprise • SaaS

Apollo GraphQL is a company that offers a comprehensive platform for GraphQL development, enabling developers to create powerful, context-rich APIs. The platform, known as Apollo GraphOS, facilitates seamless app development by unifying APIs into a declarative query-based system, enhancing developer efficiency and offering real-time data access. Apollo's solutions support enterprise-level implementations, providing tools for backend teams to create a composable and self-service data graph that powers diverse applications with consistent and performant user experiences. With a focus on scalability, security, and rapid AI-driven iteration, Apollo GraphQL is trusted by industry leaders such as Netflix, PayPal, and Warner Brothers. The company is committed to improving collaboration across development teams and streamlining the delivery of feature improvements.

51 - 200 employees

🔌 API

🏢 Enterprise

☁️ SaaS

📋 Description

• Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers. • Own product adoption for your accounts, working in close partnership with sales to co-pilot their success. • Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges. • Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives. • Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success. • Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks. • Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success. • Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization. • Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements.

🎯 Requirements

• 7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager. • Proven experience leading customer-facing project management and service delivery engagements. • Strong ability to coordinate cross-functional teams, set milestones, and ensure execution. • Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities. • Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises. • Strong understanding of cloud-native software development, APIs, and web technologies. • Experience managing high-value accounts and delivering a white-glove experience. • Ability to drive measurable results and help customers achieve business outcomes. • Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers. • Openness to occasional travel based on customer needs.

🏖️ Benefits

• Competitive, market-informed compensation • Equity • Benefits