Support Consultant III

🕒 May 11

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Appficiency Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

🤝 B2B

Enterprise • B2B

Appficiency Inc. is an enterprise technology consulting firm that specializes in implementing, customizing, and integrating Oracle NetSuite, Salesforce, and other enterprise platforms to modernize finance, operations, and project-based business processes. They provide services including NetSuite implementations, project rescue, custom development, integrations, strategic consulting, AI enablement, and ongoing support, with deep industry expertise across construction, manufacturing, distribution, professional services, and other project-driven sectors. Appficiency positions itself as a trusted B2B partner for enterprise transformation, emphasizing measurable outcomes, industry-specific solutions, and AI-enabled strategies.

📋 Description

• Own and manage client support requests • Resolve support tickets across core NetSuite modules with accuracy and timeliness • Partner with Senior Consultants and cross-functional teams • Collaborate with internal delivery teams • Provide timely, professional communication with clients • Document all issues, actions, and resolutions • Contribute to solutioning sessions, testing, validation, and deployment of NetSuite configuration changes • Support the development of internal documentation and process improvements • Proactively monitor and prioritize tickets

🎯 Requirements

• Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience) • 3–4 years of professional experience in a NetSuite support, consulting, or administrator role • Solid understanding of core NetSuite modules (Finance, CRM, Projects, etc.) • Strong analytical, troubleshooting, and problem-solving skills • Excellent written and verbal communication skills • Ability to manage multiple priorities in a fast-paced environment • Familiarity with SaaS or cloud-based applications • Experience using ticketing tools such as Zendesk, Jira, or ServiceNow • Exposure to SuiteAnalytics, Saved Searches, Workflows, or scripting is an asset • NetSuite certifications (Administrator or SuiteFoundation) strongly preferred

🏖️ Benefits

• Professional development opportunities • Exposure to multiple industries • High-quality service across all client engagements