Product Owner – Support & Moderation Platform

🔥 0 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✅ Product Manager

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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appflame

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

👥 B2C

📣 Marketing

SaaS • B2C • Marketing

appflame is a Ukrainian product-focused IT company that designs and builds world-class consumer and SaaS products. Its portfolio includes dating apps (Hily and the inclusive LGBTQ+ app Taimi), a performance-marketing and dating-product business (AdConnect), and Mailkeeper, a SaaS solution for email marketing, push notifications and PWA-based retention. Operating for seven years with 500+ specialists globally, appflame emphasizes ambitious product development, growth/marketing expertise, and building scalable digital products from Ukraine to the world.

📋 Description

• Own the internal support and moderation platform end-to-end, including vision, roadmap, priorities, and results • Run one backlog for helpdesk, chat, moderation, QA, and reporting tools • Decide what gets built and in what order • Collaborate with other products across the company to launch features together • Define success metrics for every release, including cost per contact, handling time, deflection, moderation speed, or accuracy • Measure whether release metrics improve after launch • Work with agents, moderators, and team leads to understand workflows and convert pain points into product decisions • Integrate AI to automate repetitive work, improve cost efficiency, and enhance user experience • Lead developers and project managers toward shared goals

🎯 Requirements

• 2+ years of experience owning a product end-to-end and being accountable for outcomes • Experience with internal, B2B, or operational tools • Solid understanding of support or moderation operations, including queues, SLAs, routing, QA, and 24/7 shift workflows • Hands-on experience shipping AI or automation features and measuring their impact on quality • Strong prioritization skills and business judgment to weigh development cost against impact • Technical confidence to discuss architecture, trade-offs, and tech debt with engineers • Clear, structured communication and ability to lead people without formal authority • English at an Advanced (C1) level • Strong analytical skills for data-driven product decisions • Experience with a helpdesk platform such as Zendesk, Intercom, Freshdesk, or an in-house solution is an advantage • Background in consumer apps with user-generated content is an advantage • Experience managing and leading teams is an advantage

🏖️ Benefits

• Choose where you work best: modern office or remote work • Modern equipment and a budget to set up your home workspace • Medical insurance in Ukraine or healthcare compensation abroad • Unlimited paid sick leave • 31 paid vacation days, including public holidays • Benefits Cafeteria budget • Additional on-site health and wellness benefits for office-based teammates • Competitive compensation and regular salary reviews • Personal Learning Budget • English lessons and Speaking Club • Corporate library and learning platforms • Career Maps, rotation opportunities, and knowledge-sharing • Team buildings and regular corporate events • Interest-based communities • Online and offline team activities • appflame Foundation support for Ukraine and military teammates • Corporate discounts across a wide range of brands and services • Referral bonus program • Direct contact with Snapchat, Facebook, Google, and Apple, and access to their best practices • Well-established processes and real opportunities to grow within the company • Transparent evaluation based on personal performance indicators

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