Application Support Engineer – Level 1

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

💻 Application Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AppGate

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

AppGate is a global cybersecurity company that delivers high-performance Zero Trust Network Access (ZTNA) solutions for enterprises and government agencies. Its platform enforces identity-based, adaptive access policies using real-time risk scoring, AI-powered application discovery, and a direct-routed architecture designed to avoid cloud bottlenecks and scale with demanding environments. AppGate also provides professional services and cyber advisory offerings — including adversary simulation, penetration testing, and third-party access risk assessments — to help organizations implement and operationalize Zero Trust controls.

📋 Description

• Own Level 1 technical incidents and service requests for Fraud Protection products, from diagnosis through resolution or escalation • Provide customer support through scheduled 24x7 shifts, including inbound calls and critical conference calls • Keep customers informed through proactive follow-ups that gather technical details and move cases toward resolution • Troubleshoot applications, databases, operating systems, APIs/integrations, networks, and monitoring alerts using logs and diagnostic tools • Plan and execute RBA product upgrades and installations in financial and enterprise certification/development environments • Build test environments, reproduce errors, and analyze integration flows to support advanced troubleshooting and escalation • Partner with Operations, Delivery, and CSM, escalating complex cases to L2, Engineering, or DevOps with clear documentation and reliable follow-through

🎯 Requirements

• Academic background in Systems Engineering, Electronics, Telematics, or a related field • 1–2 years of experience in technical customer service, application support, or a similar role • Knowledge of PostgreSQL, MS SQL, Oracle, or MongoDB, including schemas, relationships, keys, and troubleshooting queries • Working knowledge of REST APIs and HTTP methods • Fluent customer communication in Spanish and English • Preferred: Experience with SOAPUI, Postman, Android Studio, Wireshark, New Relic, or AWS CloudWatch • Preferred: Working knowledge of Windows, Linux, macOS, AWS, TCP/IP, SSH, and DNS • Preferred: Familiarity with Fraud Protection products, microservices, customer integrations, SharePoint, Confluence, JIRA, and MS Office

🏖️ Benefits

• Health Insurrance for the employee and family • Fitness Stipend • Work from Home bonus (one time bonus) • Annual bonus • E-learning and training and certification assistance