
501 - 1000 employees
Founded 2013
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
Applaudo is a nearshore software development company that helps businesses accelerate their digital transformation. With over a decade of experience, Applaudo partners with some of the world’s most admired brands to streamline IT solutions, optimize delivery costs, and modernize their digital infrastructure. The company offers a range of services including innovation and experience design, development and maintenance, quality assurance, cloud solutions, artificial intelligence, and cybersecurity. Applaudo is known for its expertise in data solutions and app modernization, and has a strong presence in industries like sports, media and entertainment, retail, consumer packaged goods, and financial services. Headquartered in Austin, TX with offices in San Salvador, Applaudo blends top-tier software development talent with cutting-edge technology to drive business growth for its clients.
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501 - 1000 employees
Founded 2013
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
Applaudo is a nearshore software development company that helps businesses accelerate their digital transformation. With over a decade of experience, Applaudo partners with some of the world’s most admired brands to streamline IT solutions, optimize delivery costs, and modernize their digital infrastructure. The company offers a range of services including innovation and experience design, development and maintenance, quality assurance, cloud solutions, artificial intelligence, and cybersecurity. Applaudo is known for its expertise in data solutions and app modernization, and has a strong presence in industries like sports, media and entertainment, retail, consumer packaged goods, and financial services. Headquartered in Austin, TX with offices in San Salvador, Applaudo blends top-tier software development talent with cutting-edge technology to drive business growth for its clients.
• Run a one-week discovery of the reference routine and its documented gotchas, the support queue, and the repositories and code paths the routine must read • Propose the adapted design, covering JQL scope, classification rules, investigation depth, SQL and schema rules, internal and public comment rules, and permissions • Present design alternatives to the client’s approver for decision • Build the routine by writing the prompt as a numbered procedure with hard rules • Configure the cloud environment, connectors, and schedule • Keep the prompt in source control • Test the routine by hand on one or two tickets • Review every comment it posts during the trial • Adjust the prompt for each class of mistake and keep a dated record of every change • Open draft pull requests only through the routine • Write C# code when needed and follow the team’s standard review and test process • Train platform engineers on how the routine works, what its labels mean, how to read a session transcript, and how to edit the prompt safely • Write the maintenance guide • Hand over ownership of the routine to a named owner on the platform team
• Bachelor’s Degree in Computer Science, Software Engineering, Computer Engineering, or a related field is desired, or equivalent professional experience • 5+ years of professional software development experience, including production C# and .NET code and reading older .NET Framework code • 1+ year of hands-on experience building LLM agents or automations • Proven delivery of Claude skills or Claude Code automations used by a real team • Experience designing agents through a written procedure, including hard rules, investigation steps, classification logic, and output formats • Experience applying least-privilege design to agents, with limits enforced in the environment and permissions • Experience running scheduled or unattended agents through Claude Code routines or an equivalent scheduler, including cloud environments and connectors or MCP servers • Hands-on experience with Jira Service Management, including JQL, saved filters, boards, the service desk REST API, and the difference between internal and customer-visible comments • Experience with GitHub workflows, including apps, branches, draft pull requests, and code review • Ability to read and write production C# and .NET code, and to read older .NET Framework code • Ability to read Node.js code well enough to trace a feature across microservices • SQL skills to read a schema and write scripts that use only existing tables and columns • Experience improving prompts from failures by reading session transcripts, finding the root cause of a wrong output, and changing the procedure • Ability to learn a large codebase and a support process on your own, with limited time from subject matter experts • Sound judgment with customer-facing risk, defaulting to internal communication when a public action cannot be undone • Comfort proposing options with clear trade-offs and accepting the architect’s final decision • Ability to teach developers who use Claude but have never built a routine • Advanced English Proficiency • Strong verbal and written communication skills, including technical discussions, stakeholder interactions, and documentation • Nice to haves: Experience with agent observability, evaluation, or reliability tools • Nice to haves: MCP server development experience • Nice to haves: Experience with support operations or IT service management processes • Nice to haves: Node.js development experience • Nice to haves: Experience with channel incentive, rebate, or other financial-flow platforms • Nice to haves: Anthropic, AWS, or other AI certifications
• Initial 3-month contractor framework • Remote work arrangement as marked on the job board • Availability to work on U.S. Eastern Time (ET), starting at 8:00 AM • Training and knowledge handover opportunities • Collaboration with software, platform, cloud, data, and artificial intelligence teams • Professional learning and development in an AI-native organization
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