Operations Lead

🕒 April 24

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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Applied Research Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🏛️ Government

🔒 Cybersecurity

Government • Cybersecurity

Applied Research Solutions is a small, mission-focused professional services firm that provides cleared technical and subject-matter expertise to the U. S. Department of Defense and Intelligence Community. The company delivers cybersecurity and information warfare capabilities, agile software development, cloud services, and R&D, and operates on multiple government contract vehicles (e. g. , OASIS+, GSA MAS, Seaport NxG). ARS emphasizes rapid scaling for national security requirements, holds CMMI-SVC ML2 and ISO certifications, and partners with major cloud providers to support secure, mission-driven solutions.

📋 Description

• Provide operational leadership and coordination across a DoW technology program • Serve as the central point of accountability for day-to-day operations • Oversee help desk operations, supporting the deployment and operation of cloud-hosted applications in Microsoft Azure • Facilitate Change Control Boards and ensure program tools and documentation remain current and accessible • Coordinate across teams and stakeholders to drive tasks, action items, and decisions to resolution • Identify and remove operational blockers, escalating with context and recommended solutions when needed • Maintain clear visibility into program status and communicate proactively to program leadership • Monitor help desk metrics and trends, escalating recurring issues or systemic patterns to program leadership • Support onboarding and oversight of help desk staff, ensuring adherence to security and operational standards • Oversee the deployment and operation of cloud-hosted applications in Microsoft Azure • Coordinate with technical staff to ensure application environments are maintained, monitored, and operating within DoD security and compliance requirements • Facilitate Change Control Board meetings, ensuring proposed changes are reviewed, documented, and approved in accordance with program processes • Maintain CCB records and track the status of approved, pending, and rejected changes • Support preparation of program status updates, reports, and customer-facing deliverables as needed

🎯 Requirements

• Must be a U.S. citizen • Active Secret security clearance or eligibility to obtain one • Demonstrated experience in an operational leadership or coordination role, preferably in a government or DoD-adjacent environment • Experience facilitating or participating in Change Control Board processes • Proficiency with Jira and Confluence for program tracking and documentation • Familiarity with Microsoft Azure and cloud-hosted application environments • Strong organizational and communication skills with a demonstrated ability to manage multiple competing priorities • Ability to work independently and maintain operational discipline in a fully remote environment • Strongly Preferred: Experience overseeing help desk or IT support operations in a government or cleared environment • Familiarity with DoD security and compliance standards including ATO processes and change management requirements • Familiarity with DevOps pipelines and cloud application deployment processes in Azure • PMP, CAPM, or similar project or program management certification • Experience with Agile or scrum methodologies in a government contracting context.

🏖️ Benefits

• Industry competitive benefits package • Awards and recognition program • Personalized attention from ARS Senior Managers