Senior IT Systems Engineer

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November 9

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appNovi, Inc (A Fenix24 Company)

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Cybersecurity • SaaS • B2B

appNovi, Inc (A Fenix24 Company) is a cybersecurity and cyber-resilience company that focuses on rapid breach recovery, ransomware restoration, and managed protection services. Operating under the Fenix24 brand, the company combines breach response expertise, recovery guarantees, asset and resiliency software, and proactive security assessments to help enterprise and professional organizations minimize downtime and restore operations quickly after incidents. appNovi serves regulated industries such as legal, financial services, healthcare, manufacturing and technology, and provides both software and incident response services.

1 - 10 employees

Founded 2020

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

📋 Description

• Workstream Leader Assist the Cell Major in management of client engagements by providing programmatic oversight of engagement workstreams during client engagements, ensuring adherence to established restoration processes targets. • Monitor and allocate engineering resources, skillsets, and time effectively for engagement success. • Communicate and coordinate internal and external staffing needs to maintain budget efficiency. • Client-Facing Responsibilities Act as backup point of contact for client team working to tackle unique challenges specific to client’s computing environment. • Attend, when required, client-facing collaboration rooms, monitoring communications via platforms like Teams, Slack, and Signal. • Use discretion in sensitive client communications, particularly in cases involving data breaches or high-impact incidents. • Direct and monitor technical restoration progress for duration of engagements. • Reporting and Documentation Provide daily updates on status of client engagement to internal and external stakeholders and client team Document new troubleshooting processes and procedures for internal use. • Assist in the development of client-specific processes and procedures of technical nature, when required Analyze metrics and standardized reports for utilization, staff productivity, and engagement tracking. • Regional and International Support Provide technical support for client engagements in the U.S., EMEA, and APAC regions, operating across various time zones as required.

🎯 Requirements

• Competent level skill in the following skill topics: Routing/Switching - Recall port configs, assign relevant port parameters. Implement static routing and troubleshoot existing route tables. Find devices based on ARP/MAC tables. • Advanced level skills in the following skill topics: VMware - Perform most tasks but need assistance with advanced troubleshooting. Build hosts and vCenter servers from scratch. Perform most tasks related to virtual guests. • Firewall - Export logs for forensics from most firewall vendors. Configure and restrict traffic across S2S tunnels and VPNs. Configure VPN including AD Authentication and MFA integration. • Backups - Rebuild and install backup servers, reimport pre-existing configurations, and configure new jobs with guidance. • Hyper-V - Fully rebuild a Hyper-V environment, including storage, networking, host and virtual machines, and network configurations. • VMware - Perform most tasks but need assistance with advanced troubleshooting. Build hosts and vCenter servers from scratch. Perform most tasks related to virtual guests. • SAN/NAS - Rebuild LUNs and ISCSI initiators Perform advanced troubleshooting. • Proficient level skills in the following skill topics: Active Directory - Troubleshoot all issues that arise with Active Directory features and domain controller roles. Troubleshoot most issues but might require assistance on expert level issues. Fully reconfigure additional roles that are installed such as NPS, and CA. Fully understand Site and services and able to re-create trusts. Fully configure and successfully sync Entra ID and perform basic troubleshooting. • Expert level skills in the following skill topics: XDR/EDR - Deploy and manage EDR to all supported platforms, including edge cases like VDI and Linux. Troubleshoot deployment, check-in, and network issues to resolution. Analyze alerts, adjust protection settings, and manage reporting from the cloud console. • Forensic collections - Troubleshoot failures with collection executables, and imaging software.

🏖️ Benefits

• Internal and external learning & development opportunities, including career advancement • Scheduled & flexible PTO programs • Family friendly programs- Care packages • Regular team building events • Competitive compensation & benefits including: Private health insurance • Mental health and wellness programmes • Company-matched pension scheme • Life insurance and income protection insurance • Monthly fitness/gym membership allowance