CSP Support Specialist

🕒 March 11

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AppXite

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏪 Marketplace

SaaS • Cloud Computing • Marketplace

AppXite is a cloud platform designed to meet the business needs of sellers, distributors, and vendors. It offers a comprehensive suite of services including catalog management, headless commerce, configure-price-quote, subscription billing, and sales analytics. With an emphasis on enabling technology-as-a-service business operations, AppXite facilitates multi-vendor and multi-cloud offerings through automated billing, provisioning, and partner channel management. The platform supports integration with major vendors like Microsoft, AWS, Google, and IBM, allowing businesses to streamline their cloud services and manage subscriptions through a single interface.

📋 Description

• Technical Troubleshooting: Diagnose and resolve complex issues across Microsoft Cloud technologies, CSP licensing, and SaaS platform operations. • Microsoft Escalation Management: Triage and own escalations to Microsoft support when issues cannot be resolved internally - ensuring clear communication and fast resolution. • Customer Advocacy: Act as the internal voice of the customer and reseller, ensuring their needs are understood and addressed across teams. • Issue Scoping & Research: Collect relevant facts, investigate root causes, and coordinate with engineering, management, and global peers to close cases efficiently. • Customer Enablement: Empower customers and resellers to self-serve - sharing guidance, recommending Microsoft product features, and advising on how to maximize their cloud investments. • Documentation & Knowledge Management: Create and maintain Help Center articles, technical notes, and research findings that improve the support experience for your team and customers. • Proactive Customer Success: Monitor satisfaction signals, anticipate concerns, and manage customer expectations with transparency and ownership. • Cross-functional Collaboration: Work closely with colleagues around the world and across functions to resolve service issues and continuously improve our support model.

🎯 Requirements

• Microsoft Partner Center: Hands-on experience navigating and operating within MS Partner Center. • CSP Program Expertise: In-depth knowledge of the Microsoft Cloud Solution Provider model, partner ecosystem workflows, and licensing structures. • Microsoft Certifications: Certified in Azure and/or M365 - e.g., Azure Fundamentals (AZ-900), Azure Administrator (AZ-104), or Microsoft 365 Fundamentals/Associate. • SQL Proficiency: Strong MS SQL skills - able to connect to databases, write queries, and perform data analysis independently. • API Experience: Practical experience working with REST APIs for diagnostics, integrations, or automation tasks. • English Fluency: Excellent written and verbal English communication skills. • Azure Cloud Knowledge: Working experience with Microsoft Azure technologies.

🏖️ Benefits

• Remote-First Flexibility: Enjoy the freedom of a fully remote role, or choose to work from our Latvia office. • Work with global Tech Leaders: Collaborate on solutions used by some of the biggest names in the industry, including Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo, and Liquid. • Skilled, International Team: Work alongside experienced professionals in a collaborative, multicultural environment. We value technical excellence, clear communication, and mutual support. • Professional Development: Advance your skills with access to Microsoft certifications and continuous learning opportunities tailored to your role. • Time to Recharge: Enjoy four weeks of paid vacation per year, plus paid public holidays. • Referral Rewards: Help us grow our team - our employee referral program recognizes and rewards your contributions.