Enterprise Customer Success Manager - US

August 12

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AppZen

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Artificial Intelligence • Finance • SaaS

AppZen is a leading provider of AI-powered software solutions for automating and auditing expense reports and accounts payable processes. The company's innovative AI technology helps organizations improve efficiency, compliance, and cost control. AppZen offers products such as Autonomous AP, AI-powered invoice automation, Expense Audit, and Card Audit, which streamline financial workflows, detect fraud, and ensure policy compliance. With integrations to major financial software systems, AppZen enables real-time auditing and compliance across various financial activities, making it an essential tool for businesses seeking to optimize their finance operations.

201 - 500 employees

🤖 Artificial Intelligence

💸 Finance

☁️ SaaS

💰 Venture Round on 2021-03

📋 Description

• Are you passionate about data and customers? Do you love building relationships, getting deep in products, driving adoption, and showcasing business value? We are looking for people who can drive the success of our fast-growing list of Fortune 500 customers. • In the Enterprise CSM role you will own the customer relationship from adoption to renewal and expansion. Role responsibilities include: driving product utilization, optimizing configuration to maximize value, advocating internally for product improvements based on customer feedback, and showcasing business impact to customer executives in the form of Business Reviews. • If you are looking to make an immediate impact, this role may be for you!

🎯 Requirements

• 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions. • Humble and friendly personality with an open and honest communication style. • Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI. • Exceptional presentation skills to engage Director/VP/C-level stakeholders. • Ability to understand our business applications quickly with little hands-on training. • Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws. • Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight.