Junior Software Support Engineer

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🕒 October 10, 2025

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Aptys Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💳 Fintech

🏦 Banking

☁️ SaaS

Fintech • Banking • SaaS

Aptys Solutions is a fintech payments company that provides cloud-based, multi-channel payment platforms and services for financial institutions. The company offers an omni-rail payments suite (including ACH, wires, checks, instant pay, international wires, and mobile P2P) and products such as PayLOGICS and Moli to enable real-time and faster payment processing, FedNow integration, core system connections, and consolidated payments data. Aptys serves banks, credit unions, correspondents and fintech providers with scalable, secure payment processing, reconciliation, and routing solutions.

📋 Description

• The Jr. Software Support Engineer is responsible for working with both Aptys customers and Aptys internal personnel to identify, troubleshoot, and resolve issues with the software and set up errors of Aptys products and services in both customer and Aptys environments. • Interacts with customers on a regular basis and ensures issues are resolved in a timely manner. • Works on projects/matters of limited complexity in a support role and escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. • Provide technical support via internet and/or phone to address issues relating to software implementation, functionality, and upgrades. • Gathering customer’s information and determining the root cause of issues by evaluating and analyzing the symptoms. • Researching issues using available resources including other Aptys personnel, Aptys documentation, and other sources as needed. • Documenting the root cause of issues as well as the steps required to resolve them. • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. • Identify and escalate priority issues as needed. • Redirect problems to appropriate resources either within Aptys or within customer’s environment. • Work with the Aptys Development and Product teams to find resolutions to issues found during the software development cycle. • Create technical documents to assist other Software Support Engineers or other users of the information.

🎯 Requirements

• 0-2 years of related experience • Knowledge of SQL Server, including system management and handling stored procedures preferred • Knowledge of Windows servers preferred • Knowledge of Network administration preferred • Familiarity with other operating environments, such as one of the following is a plus: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform • Knowledge of payments processing is a plus

🏖️ Benefits

• Excellent work-life balance • Generous PTO and holiday schedule • Health, vision, and dental insurance • 401K with company match