Customer Experience Specialist

🔥 0 minutes ago

🌽 Illinois, North Carolina, +1 more states – Remote

🌽 Illinois – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Aqua Finance, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

👥 B2C

💸 Finance

🛍️ eCommerce

B2C • Finance • eCommerce

Aqua Finance, Inc. is a financial services company that specializes in providing consumer financing solutions to facilitate access to various home improvement projects and recreational products. They focus on diverse areas such as water treatment, HVAC systems, pools, spas, and general home renovations, helping dealers and customers make significant life enhancements more affordable. With a commitment to customer service, Aqua Finance partners with dealers to ensure a smooth and transparent financing process for borrowers.

📋 Description

• Deliver an exceptional customer experience by handling incoming and outbound customer communications • Provide timely, accurate, and professional resolution to customer inquiries, requests, concerns, and complaints • Serve as a key point of contact for customers and dealers • Answer incoming calls from customers and dealers • Provide single-call resolution by researching and resolving customer inquiries and concerns • Make outbound calls for issue resolution, customer follow-up, onboarding new customers, and proactive customer communication • Educate customers on loan and contract details • Anticipate customer needs and proactively provide solutions and support • Process customer requests accurately and efficiently • Document customer interactions and account updates • Collaborate with internal departments to resolve customer issues

🎯 Requirements

• High School Diploma or GED equivalent required • 2 years of customer service experience required • Experience in the financial services, lending, banking, or related industry preferred • Bilingual (English/Spanish) skills are a plus • Strong attention to detail and commitment to accuracy • Excellent verbal and written communication skills • Proficiency with Microsoft Office Suite and other business software applications • Ability to manage multiple priorities and thrive in a fast-paced environment • Strong problem-solving and customer relationship skills

🏖️ Benefits

• Health insurance • Professional development opportunities