Social Media Moderator / Customer Service Representative

🔥 56 minutes ago

🇪🇬 Egypt – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💕 Social Media Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ArabyBrand

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

🛍️ eCommerce

📣 Marketing

Consulting • eCommerce • Marketing

ArabyBrand is a digital marketing agency dedicated to understanding brands and their markets. With over 14 years of experience, the company specializes in website and application design, e-commerce management, SEO services, social media content management, and personalized marketing strategies. Their team of experts aims to enhance online presence, boost sales, and drive business growth for clients in the Saudi and Gulf markets by utilizing the latest technologies and effective marketing methods.

📋 Description

• Respond to customer messages and comments across social media platforms. • Answer inquiries about products, prices, availability, and other details. • Assist customers in choosing the most suitable products. • Receive and record customer orders accurately. • Follow up with customers regarding orders and delivery when needed. • Handle customer complaints and issues in a professional and friendly manner. • Escalate complex cases to the relevant team when necessary. • Maintain fast response times and a professional tone that reflects the brand image. • Monitor comments and messages regularly and ensure no customer inquiry is left unanswered. • Report recurring customer feedback and common issues to management.

🎯 Requirements

• Excellent communication and customer service skills. • Friendly, polite, and professional writing style. • Strong follow-up and organizational skills. • Ability to handle different customer situations and work under pressure. • Good knowledge of social media platforms, especially Facebook, Instagram, and WhatsApp. • Strong attention to detail. • Previous experience in customer service, social media moderation, or sales is preferred.