Service Response Coordinator

🔥 8 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Aramark

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

🤝 B2B

💰 Post-IPO Equity on 2019-08

B2B • Facilities Management • Food Services

Aramark is a global leader in providing food, facilities, and uniform services to millions of people daily across 19 countries. With a commitment to service, Aramark strives to make a positive impact on the communities and the environment through its diverse service offerings.

📋 Description

• Support Facilities Operations by dispatching service technicians/vendors through a CMMS technology platform to Aramark client locations requiring maintenance repairs or preventative service. • Respond to inbound inquiries received by phone, email or through a CMMS, generate work orders, dispatch service technicians/vendors, and follow through to ensure the service is completed in a timely and satisfactory manner. • Use professional etiquette/communication style to handle incoming inquiries received by multiple communication channels regarding service maintenance and repair requests for core trade services (plumbing, electrical, HVAC, carpentry, appliances, pest control, etc.) • Dispatch service technicians/vendors in a timely manner using approved service providers and communicating pertinent information needed to provide assistance to clients • Utilize available technology systems to thoroughly and accurately gather information, monitor, troubleshoot, and document the progression of work orders. • Identify and escalate infrastructure challenges • Follow up with service technicians/vendors to ensure completion of services, and with customers to ensure satisfaction following completed work order • Assist clients and service technicians/vendors with general customer service inquiries; act as a liaison to resolve other issues as they arise; escalate issues as needed to Service Response Manager (SRM) and/or General Manager. • Rotational after-hours on-call schedule requirements, to include some holidays and weekends. • Operate in a remote environment and satisfactorily accomplish day to day operations without consistent direction and guidance.

🎯 Requirements

• Previous experience in a service dispatch or customer service role within a call center environment preferred • Previous experience in maintenance is highly preferred. • Strong ability to handle multiple tasks at once; prioritize activities based on urgency and importance; adhere to appropriate productivity standard; and take appropriate action with little supervision • High attention to detail; able to enter data in an efficient and accurate manner • Superior customer service skills; must be passionate about delivering quality service and making a difference in the client experience • Effective oral and written communication skills; must demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality • Possess strong computer skills with the ability to navigate through multiple applications including basic Microsoft Office navigation • Must be dependable by demonstrating exceptional habits of attendance and schedule adherence, and available for a rotational after-hours on-call schedule, to include nights and weekends.

🏖️ Benefits

• Health insurance • Professional development opportunities