ArangoDB
Software • SaaS • Artificial Intelligence
ArangoDB is a flexible and scalable graph database platform designed for a variety of applications, particularly in a data-intensive environment like Generative AI. It supports multiple data models including graph, vector, document, full-text search, and geospatial databases, all within a single unified system. This allows developers to efficiently navigate complex data interactions and perform advanced analytics, making it ideal for sectors such as healthcare, finance, telecommunications, and more.
IT Support Intern
Job not on LinkedIn
October 31
ArangoDB
Software • SaaS • Artificial Intelligence
ArangoDB is a flexible and scalable graph database platform designed for a variety of applications, particularly in a data-intensive environment like Generative AI. It supports multiple data models including graph, vector, document, full-text search, and geospatial databases, all within a single unified system. This allows developers to efficiently navigate complex data interactions and perform advanced analytics, making it ideal for sectors such as healthcare, finance, telecommunications, and more.
📋 Description
• IT Liaison: Work closely with CISO, providing timely updates on local support trends, critical system failures, and asset needs. • Local Vendor Management: Under the direction of the IT Manager, coordinate with local US service providers (e.g., internet providers, repair services) for troubleshooting or procurement. • End-User Support: Serve as the primary, first-line point of contact for US employees, resolving local hardware, software, and network issues via remote assistance, ticketing system, and phone. • Troubleshooting: Independently diagnose and resolve common computer issues related to operating systems (Mac/Windows), core applications (Slack, Google Workspace), and VPN/access issues. • Documentation: Maintain accurate and timely documentation of all support requests, resolutions, and configurations within the ticketing system. • Hardware Provisioning: Manage the procurement, preparation, storage, and ordering of standardized hardware (laptops, monitors, headsets, etc.) for new hires and equipment refresh cycles. • Inventory Tracking: Maintain a clean, accurate inventory of all company-owned IT assets, location, and assignment status. • Local Logistics: Coordinate equipment collection, storage, wiping, and disposal for departing employees.
🎯 Requirements
• Currently pursuing or recently completed a degree/certificate in Information Technology, Computer Science, or a related field. • Prior experience (e.g., academic projects, internships, or personal experience) providing basic technical support or troubleshooting hardware is highly preferred. • Foundational knowledge of modern operating systems, primarily macOS. • Familiarity with standard remote work collaboration tools (Google Workspace/Microsoft 365, Slack/Zoom) and basic networking concepts (VPN, Wi-Fi connectivity). • Comfortable managing and tracking physical IT assets (laptops, peripherals). • High level of reliability and independence, capable of managing a consistent part-time schedule without direct, daily supervision. • Excellent written and verbal communication skills in English for explaining technical issues clearly and calmly to non-technical users. • Strong problem-solving and documentation skills, focusing on accurately tracking issues in a ticketing system.
🏖️ Benefits
• Flexible work arrangements • Remote work options
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