Senior Manager, Support Development

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Aras Corporation

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Aras Corporation is a software company specializing in Product Lifecycle Management (PLM) and digital transformation solutions. It offers the Aras Innovator platform, a low-code development environment that supports digital thread, interoperability, and supplier collaboration across industries such as aerospace, automotive, and high tech. Aras focuses on enhancing product quality, compliance management, and sustainable product design. The company's solutions enable rapid application development, improve production timelines, and support enterprise engineering management systems. Aras is dedicated to providing innovative and adaptable PLM platforms for managing complex product lifecycles efficiently.

📋 Description

• Lead the day-to-day operations of a team of Software Engineers and Software Test Engineers responsible for supporting Aras Innovator customers at the highest level of custom patch and hotfix development. • Hire, onboard, mentor, and develop team members • Establish clear goals, priorities, and KPIs aligned with organizational objectives • Represent your team within the Global Support Organization • Serve as the primary escalation point for complex and critical customer incidents • Ensure resolution of issues in accordance with SLAs • Act as a key internal technical leader as part of setting direction on issue intake and resolution • Guide engineers in troubleshooting and root-cause analysis • Partner with engineering teams on code-level fixes • Promote clean, maintainable software practices • Balance short-term fixes with long-term improvements • Work with Product Management, Engineering, and Cloud teams • Influence product direction based on customer trends • Define and manage KPIs tied to SLAs • Improve support processes and escalation workflows • Drive DevOps and modern engineering practices adoption

🎯 Requirements

• 6+ years of experience in commercial software development • 2+ years of leadership experience • Bachelor’s degree (or equivalent experience) • Strong expertise in C# / .NET • Experience building and operating cloud-based systems (Azure preferred) • Hands-on experience with Docker, Kubernetes (AKS or Azure Container Apps), and Helm • Solid understanding of DevOps and CI/CD practices • Strong knowledge of SQL Server and T-SQL • Deep understanding of OOP, SOLID principles, clean architecture, and design patterns • Experience building and consuming REST APIs and working with HTTP-based standards such as OData • Experience working in Agile development environments • Upper-intermediate or higher English (spoken and written).

🏖️ Benefits

• Flexible work arrangements • Professional development