Senior Consultant, D365 F&SCM Finance – Client Services

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October 14

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Arbi Arredobagno

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B2C • Retail • Manufacturing

Arbi Arredobagno is a leading Italian company specializing in bathroom furniture design and manufacturing. With over thirty years of experience, Arbi stands out for its innovative approach, blending cutting-edge technology with elegant design. The company offers a wide range of bathroom products, including cabinets, washbasins, showers, and accessories, all crafted with a focus on quality and customer satisfaction. Arbi collaborates with renowned designers to create stylish and functional bathroom solutions that cater to various preferences. Emphasizing the importance of Made in Italy craftsmanship, Arbi continues to solidify its reputation as an industry leader in bathroom furnishings.

51 - 200 employees

Founded 1987

👥 B2C

🛒 Retail

📋 Description

• Keep tickets updated and adhere to SLAs • Follow defined processes and procedures • Maintain accurate timesheets and submit as per defined policies • Manage Managed Services cases and initiatives • Maintain comprehensive documentation of case status, initiatives, solution designs, configurations, and any modifications made. • Support in project planning, execution, and management by performing tasks such as data collection, and progress tracking. • Collaborate with clients to understand their business objectives, challenges, and technology requirements. Conduct thorough assessments to identify areas where technology can drive improvements and efficiencies. • Participate in client meetings and contribute to discussions. • Manage client cases and initiatives, including regular communication and status updates. • Design, develop and execute solutions that align with the client's needs and objectives. • Analyze industry trends and provide strategic insights to clients. Stay up to date with emerging trends, tools, and technologies, and recommend their integration into client initiatives or cases when applicable. • Prepare and provide detailed estimates on solutions and modifications for client initiatives, seeking client approvals, and track budget to actuals on those initiatives. • Continuously monitor the performance of implemented solutions to identify areas for improvement or optimization. Provide recommendations for updates, upgrades, or modifications as needed. • Maintain professionalism in Client engagements • Seek and receive feedback • Reply to clients in a timely manner, adhering to contracted SLAs • Prepare clear and conscience reports, presentations and documentation to communicate findings and recommendations to clients • Share learnings and knowledge to team members and clients

🎯 Requirements

• Bachelor's degree in a relevant field such as Business Administration, Economics, Finance, Engineering, etc. preferred. • Advanced English communication skills. • 2-5 years of D365F&SCM Finance implementation experience. • Good understanding of Managed/ Client Services. • Previous experience working in IT/consulting companies preferred. • MB-310 Microsoft Dynamics 365 Finance Certification • Clear communication, both written and verbal, for collaborating with team members and conveying findings to clients. Proficient in English • Familiarity with different operating systems and software applications. • Analytical skills to gather and interpret data, identify trends, and draw meaningful insights. • Strategic mindset and the ability to develop and execute project strategies. • Building and maintaining strong positive client relationships, identifying opportunities, understanding client needs and effectively communicating with clients are vital skills. • Skilled at researching and solving problems and making data-driven decisions. • The ability to deliver clear and persuasive presentations to clients and colleagues.

🏖️ Benefits

• Health insurance • Professional development opportunities