Senior Manager, Manufacturing & Distribution Client Engagement

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November 25

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Arbi Arredobagno

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B2C • Retail • Manufacturing

Arbi Arredobagno is a leading Italian company specializing in bathroom furniture design and manufacturing. With over thirty years of experience, Arbi stands out for its innovative approach, blending cutting-edge technology with elegant design. The company offers a wide range of bathroom products, including cabinets, washbasins, showers, and accessories, all crafted with a focus on quality and customer satisfaction. Arbi collaborates with renowned designers to create stylish and functional bathroom solutions that cater to various preferences. Emphasizing the importance of Made in Italy craftsmanship, Arbi continues to solidify its reputation as an industry leader in bathroom furnishings.

51 - 200 employees

Founded 1987

👥 B2C

🛒 Retail

📋 Description

• Oversee the end-to-end delivery of client projects, ensuring timelines, budgets, and quality standards are consistently met • Supervise and coordinate with an engagement professional and project leadership team to drive project execution and resolve delivery challenges promptly • Provide direct assistance to clients, addressing issues, answering questions, and ensuring satisfaction throughout the engagement lifecycle • Support managed services clients by monitoring service levels, coordinating incident resolution, and facilitating regular check-ins to maintain strong relationships • Collaborate with cross-functional teams to ensure seamless project handoffs and ongoing support for clients • Assist with client onboarding, training, and ongoing care, ensuring clients are fully supported and informed • Respond quickly to client concerns, troubleshooting problems and escalating when necessary to ensure timely resolution • Contribute to the development and documentation of best practices for client care and managed services support • Maintain accurate records of client interactions, service requests, and project milestones • 60% utilization regarding billable

🎯 Requirements

• Bachelor’s degree in Business Administration, Finance, Engineering, or related field • 5 – 7 years of experience in client engagement and project delivery, with a proven track record of hands-on execution • Strong team management and coordination skills • Excellent communication skills for client updates and issue resolution • Experience supporting managed services or client care programs is preferred