Director, Training and Enablement

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🇺🇸 United States – Remote

💵 $150k - $200k / year

⏰ Full Time

🔴 Lead

👔 Director

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Arcadia

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 $29.5M Venture Round on 2020-01

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

📋 Description

• Design and own the end-to-end user onboarding experience for new Arcadia customers, from initial platform orientation through sustained adoption milestones • Develop role-based curricula for distinct user personas: clinical staff, care managers, payer analysts, health system administrators, and executive stakeholders • Partner with Implementation and Customer Success to align training delivery with go-live timelines and post-launch success metrics • Build and own Arcadia’s certification programs, including the Arcadia Certified Professional pathway, expanding credentialing across customer and internal audiences • Coordinate training delivery at customer-facing events including Arcadia’s annual Aggregate conference • Lead development of a scalable library of asynchronous learning materials: video tutorials, interactive walkthroughs, knowledge base articles, and role-based learning paths • Own the Learning Management System strategy and administration — platform optimization, content architecture, learner experience, and reporting on engagement and completion • Apply instructional design best practices to translate complex healthcare data workflows into clear, durable learning content • Establish version control and content lifecycle governance to keep materials current through rapid product iteration • Serve as the training and enablement lead embedded in the product release cycle, participating in roadmap reviews and LA-to-GA readiness processes • Coordinate end-user V&V testing and develop feature enablement content deployed concurrent with or ahead of customer-facing launches • Develop deep, hands-on functional knowledge of the Arcadia platform across data ingestion, population health analytics, quality reporting, and Arcadia Vista • Stay current on the value-based care landscape — CMS programs (MSSP, ACO REACH, LEAD, ACCESS, Medicare Advantage), quality reporting programs, and payer/provider dynamics — so training content reflects real customer use cases • Demonstrate deeply credible understanding of customer clinical and operational workflows, including how users interact with EHRs, care management tools, and other third-party systems alongside Arcadia • Conduct user research and workflow shadowing to continuously ground training design in real-world context and surface product feedback • Build and deliver internal enablement programs that keep Arcadia’s customer-facing teams current on platform capabilities, new products, and the evolving VBC landscape • Develop onboarding programs for new hires in Customer Success, Implementation, and other operational roles, applying the Arcadia Certified Profession designation and ensuring fast time-to-productivity • Support continuing education across the broader operations organization • Hire, develop, and manage a small team of instructional designers and/or training specialists (1–3 direct reports, with runway to grow) • Define and track KPIs across training engagement, completion rates, certification attainment, and correlation to customer adoption and retention • Build scalable operational processes for training content production, review, approval, and deprecation

🎯 Requirements

• 10+ years of experience in training, customer education, or enablement roles, with at least 5 years in enterprise health IT or SaaS healthcare platforms • Proven dual track record in both internal team enablement (onboarding and continuing education for large CS or operations organizations) and external customer training programs • Health IT platform depth: direct experience with clinical or analytics software in the payer or provider space (e.g., EHR platforms, population health tools, care management systems, analytics platforms) • Value-based care fluency: working knowledge of VBC models, CMS quality programs, MSSP/ACO structures, and the clinical and financial workflows that drive customer use cases at Arcadia • Instructional design expertise: demonstrated ability to build asynchronous learning content using modern authoring tools (Articulate, Camtasia, or equivalent) and administer LMS platforms at scale • Release management experience: familiarity with Limited Availability-to-General Availability readiness processes, end-user Verification & Validation testing, and coordinating training delivery alongside product launches • Operational discipline: a track record of building and running programs with rigor — governance, KPIs, process documentation, and continuous improvement • Player-coach leadership: comfortable setting strategy and personally executing while building and developing a small team • Communication range: able to tailor content and messaging for clinical, analytical, operational, and executive audiences

🏖️ Benefits

• Opportunity to shape impactful training programs in a rapidly evolving healthcare environment • Engagement with cross-functional teams in a mission-driven company transforming healthcare • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care • A flexible, remote friendly company with personality and heart • Employee driven programs and initiatives for personal and professional development • Become a member of the talented, energized, diverse and purpose-driven Arcadian Community