IT Administrator

November 7

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Arcadia

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Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

201 - 500 employees

💰 $29.5M Venture Round on 2020-01

📋 Description

• Isolating, resolving, and following up with end-users to resolve technical problems, both remote and in-person • Troubleshooting and modifying PC software applications • Preparing systems for deployment to end users, including configuration and setup • Performing routine computer provisioning to ensure machines are always ready for quick deployments • Performing IT onboarding for newly onboarded employees • Participating in team projects • Performing routine maintenance on all computer system equipment • Helping manage all company SAAS applications, including Office 365, Box, RingCentral, Slack, Duo, JIRA, and Confluence • Assisting with AV needs for companywide webinars

🎯 Requirements

• Basic understanding of networking switches, routers, firewalls, and working with ISPs • Sound understanding of Office 365 services such as Exchange, Azure AD, Intune, and more • Experience supporting 80 – 100 employees • Must have a friendly, helpful customer service spirit with a willingness to learn • Ability to present in a competent, efficient manner in dealing with the various levels of company personnel • Must have working knowledge of PC hardware and desktop operating systems • Must have working knowledge of mobile phone setup (MDM), configuration, and troubleshooting • Working knowledge of remote connectivity software such as RDP and VPN • Experience with Microsoft Active Directory, administration, creation of user accounts, and internet email • Strong organizational skills with excellent attention to detail and accuracy

🏖️ Benefits

• Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care • Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed • Competitive compensation and amazing benefits, including Flexible Time Off (~22 days company average) • A flexible, remote-friendly company with personality and heart • Employee-driven programs and initiatives for personal and professional development • Be a member of the Arcadian and Barkadian Community