
B2B • Enterprise
Arch Global Services (Philippines) Inc. is a company that provides business process outsourcing (BPO) services, primarily focusing on operations and information technology support. Located in the Philippines, they offer cost-effective offshore services to help companies control costs, scale quickly, and maximize productivity through a skilled and educated workforce. Arch Global Services aims to build dedicated offshore partnerships with businesses to address their operational needs effectively, ensuring no language barriers with their young, professional team. They emphasize their role as a partner in enhancing business efficiency by offering necessary and exceptional outsourcing services.
September 3

B2B • Enterprise
Arch Global Services (Philippines) Inc. is a company that provides business process outsourcing (BPO) services, primarily focusing on operations and information technology support. Located in the Philippines, they offer cost-effective offshore services to help companies control costs, scale quickly, and maximize productivity through a skilled and educated workforce. Arch Global Services aims to build dedicated offshore partnerships with businesses to address their operational needs effectively, ensuring no language barriers with their young, professional team. They emphasize their role as a partner in enhancing business efficiency by offering necessary and exceptional outsourcing services.
• Schedule: Night Shift • Supports and works with agile teams to mature automated processes (build management, continuous integration, environment deployments, release management and continuous monitoring) • Maintains standards, configurations, and scripts dealing with cloud-based and on-prem instances and services • Supports and provides servers/environments to development teams to allow easy creation/update/deletion of needed test environments • Supports and works with other engineers in the automation and set up of new servers, switches, firewalls, load balancers and operating systems in both on premise and cloud-based infrastructures for Infrastructure as Code • As part of Agile teams, completes complex software development work involving design, coding and debugging • Keeps Agile team and APM updated on product status • Reviews logs to support security processes; ensures the infrastructure and build pipeline is running optimally and automated and scheduled operations are successful • Plans, documents, implements, and oversees infrastructure upgrades and configuration changes • Recommends, purchases, and evaluates new technologies based on business, end-user, and technology requirements • Assists in the design of and participates in disaster recovery planning, testing, and response with a focus on system recoverability • Supports business units in the resolution of in-depth user questions and issues • Maintains a working knowledge of new technology and software engineering standards & practices • Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates
• Power BI • Finance/Accounting Knowledge • Workday • Accounting Software Support • Decision Focus Power App and Decision Focus • Snowflake (is a plus) • Finance technology experience in a corporate environment • Experience with General Ledger Accounting and Reporting systems (GL, AR, AP, Consolidations etc.) • Experience with ERP systems, Microsoft Dynamics Great Plains • Experience with monitoring tools for infrastructure monitoring, reporting, and alerting processes • Demonstrated success in supporting development and infrastructure teams • Expertise in proactive management of production systems • Experience with scalable, high-availability back end technologies (Oracle, SQL Server) • Experience with Insurance / Reinsurance Systems and Data • Experience in supporting 3rd Party hosted systems • Convey technical concepts in a clear, understandable way • Make decisions in a fast-paced, deadline-driven and rapidly changing environment • Establish credibility, influence, and effective working relationships with peers and stakeholders • Interact and partner at all levels across the organization • Ability to be both strategic and tactical in day to day interactions • Understanding of reporting tools like Power BI, OneStream • Knowledge and experience with APIs and API development with microservices (required) • Knowledge of AWS development and deployment (nice to have) • Knowledge of Alteryx Analytics, Gtreasury, Concur and/or CoreIntegrator systems (nice to have) • Experience with ETL development, data manipulation and transformation; SSIS, SSRS a plus • Other helpful tool knowledge a plus including HTML, SAS, SQL and XML • Understanding of the project management software JIRA a plus • Solid design and implementation experience • Bachelor’s degree in computer science or related field plus 5+ years of related experience
• Employees can work remotely
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