Business Operations Team Lead

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🕒 April 25

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Arch Global Services (Philippines) Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Arch Global Services (Philippines) Inc. is a company that provides business process outsourcing (BPO) services, primarily focusing on operations and information technology support. Located in the Philippines, they offer cost-effective offshore services to help companies control costs, scale quickly, and maximize productivity through a skilled and educated workforce. Arch Global Services aims to build dedicated offshore partnerships with businesses to address their operational needs effectively, ensuring no language barriers with their young, professional team. They emphasize their role as a partner in enhancing business efficiency by offering necessary and exceptional outsourcing services.

📋 Description

• Oversee a delivery team with a focus on production levels, service level agreements, quality and process improvement • Utilize insurance operations and reporting expertise along with LEAN principles to deliver quality service with a focus on team engagement • Work closely with the Operations Team Manager to provide ongoing feedback and support problem solving • Lead team in delivery of business operations services including Workflow oversight & service delivery, Process improvement & Innovation, User acceptance testing and change readiness, Team Development & Engagement • Ensure established service level agreements are met by team • Escalate production issues proactively to ensure quick resolution • Identify, lead and coordinate process improvement opportunities • Track capacity and resources to plan • Enhance and promote team engagement • Other duties as assigned

🎯 Requirements

• Bachelor’s degree in Business, Management, Accounting, Finance, Mathematics, Statistics • Microsoft Office – Proficient • Microsoft Excel – Advanced • PowerBI – Proficient with views & customization • Data & Analysis – Advanced • Insurance/Financial Knowledge – Basic • User Based Technology – Capabilities knowledge: Alteryx, PBI, Smartsheet etc.

🏖️ Benefits

• Employees can work remotely