Customer Success Manager – Commercial

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November 14

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Arctic Wolf

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The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:

1001 - 5000 employees

Founded 2012

📋 Description

• Managing a set of corporate customers who are utilising Arctic Wolf’s CyberSOC solution. • Achieving renewal and expansion targets through consultative selling techniques. • Listening to customers and providing feedback to the business. • Ensuring customer satisfaction and delivery of quarterly account reviews. • Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings. • Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth. • Successfully planning and prioritising a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible. • Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.

🎯 Requirements

• 5+ years of demonstrated success in a sales role, preferably in a technology organisation. • Field sales experience strongly desired. • The ability to be flexible and work in a rapidly changing environment is required. • Aptitude for technology, knowledge of spreadsheet and Salesforce utilisation. • Fanatical devotion to customer service, business quality, and data security. • Thinks out-of-the-box and energises others with passion, quality, and commitment. • We are looking for candidates fluent in Dutch and English.

🏖️ Benefits

• Company shares for everyone – Our attractive compensation package includes company shares, giving every team member a direct stake in our success. • Our team, the pack – Join an international, diverse, and inclusive environment where we live positively both in and out of the office. • Flexibility for work and life – We offer flexible working hours that give our team members maximum freedom to balance work and personal life. • Further development – We support professional growth with regular training, certifications, and opportunities for advancement. • Social events – Enjoy regular team gatherings, including our legendary Arctic Wolf parties.