Principal Architect – Autonomous Operations, Intelligence

🕒 May 11

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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Arctiq

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Arctiq is a company that specializes in providing transformative infrastructure, security, and platform engineering solutions. They focus on enterprise security, modern infrastructure, and platform engineering, helping businesses architect practical and efficient solutions using world-class technologies. Arctiq offers managed security services, cloud security, and modern infrastructure solutions such as wireless networking and hybrid cloud infrastructure. They work with various sectors including healthcare, education, government, and more to enhance connectivity and bolster security using innovative technologies. Their services cover comprehensive infrastructure and security needs, from video surveillance in schools to smart city initiatives and cloud-native solutions for industries like oil & gas.

📋 Description

• Identify Customer Needs • Lead discovery and qualification discussions with customers to identify their business challenges and technical requirements • Facilitate technical conversations to uncover customer needs and desired outcomes • Articulate complex technical concepts to both technical and non-technical stakeholders, translating business needs into potential solutions • Develop Industry-Leading Solutions • Generate industry-leading solutions and creatively assemble a portfolio of products and services to drive outcomes • Technically support sales conversations by answering product, architecture, and integration questions across Arctiq's portfolio • Collaborate with vendors and account teams to validate products and build accurate Bills of Material (BOMs) • Create comprehensive Statements of Work (SOWs) that effectively scope services for implementation • Estimate appropriate levels of effort and collaborate with engineering teams to align project expectations for successful delivery • Effectively design, price, and position managed services to sustain customer operations where appropriate. Coordinate with Arctiq’s managed services team to ensure alignment on outcomes. • Ensure Successful Delivery • Participate in project kick-off calls to ensure smooth transition from sales to service delivery • Maintain engagement with customers during service delivery to ensure continued alignment with desired outcomes • Build network within the company and bring in specialized team members for deeper expertise as required • Measure Results • Identify and track key success metrics for customer implementations • Evaluate project outcomes against customer expectations and business objectives • Assess financial outcomes for Arctiq and identify opportunities for improvement • Provide Thought Leadership • Stay current with emerging technologies and industry trends in Platform Engineering • Proactively engage with customers to share insights and identify potential value-added services • Apply a product mindset to platform solutions, focusing on user experience and continuous improvement • Recommend engineering systems and platform orchestration approaches that align with customer maturity levels • Educate customers on security and governance best practices within modern platform engineering • Build Personal Brand Alongside Arctiq • Contribute to marketing activities through customer workshops, webinars, and industry events • Represent Arctiq as a technical subject matter expert in industry forums • Maintain a broad technical understanding across all practices while developing deeper expertise in Platform Engineering disciplines • Build a network of relationships within customer organizations, Arctiq, and the partner community to effectively drive outcomes for customers and create financial success for Arctiq • Drive Organizational Improvement • Provide guidance and support sales teams on how to identify and prequalify opportunities within the Platform Engineering practice • Identify cross-selling opportunities during customer engagements • Provide feedback on internal processes and suggest improvements • Drive innovation within the organization • Identify skills gaps in service delivery teams and recommend targeted training opportunities • Provide technical mentoring and guidance to cultivate engineering talent • Contribute to internal knowledge sharing and communities of practice

🎯 Requirements

• In-depth experience in pre-sales technical roles, solution architecture, or consulting within technology services • Demonstrated and applied experience in establishing and delivering complex projects, showcasing a track record of successful implementations while continuously evolving approaches based on lessons learned and emerging best practices • Relevant certifications in cloud platforms, cloud-native technologies, observability, security, DevOps, and/or FinOps practices. • Ability to apply product thinking to technical solutions • Ability to communicate complex technical concepts clearly to diverse audiences • Strong interpersonal skills with the ability to build relationships at all levels • Proactive and strategic thinking with a customer-centric focus • Adaptability in a fast-paced environment with changing priorities

🏖️ Benefits

• Outstanding health, dental, and vision insurance plans • Retirement savings plan with employer matching • Flexible work schedule and remote work options • Professional development and training opportunities • Collaborative and inclusive work culture with opportunities for career growth