Technical Support Analyst

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June 18

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Arine

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Healthcare Insurance • Artificial Intelligence • SaaS

Arine is a healthcare technology company that specializes in improving health outcomes through medication optimization. By leveraging artificial intelligence, Arine helps health plans and providers improve care quality and reduce costs. The company offers a suite of solutions including LUMINATE, RESONATE, and ELEVATE, which focus on high-risk solutions, prescriber analytics, and quality improvement in medication therapy management. Arine's AI-powered platform identifies patients at risk of medication-related problems, offering tailored interventions to improve adherence and clinical outcomes. The company has a proven track record of reducing hospitalizations and healthcare costs while achieving high star ratings for quality measures.

11 - 50 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• We are looking for a motivated and passionate Technical Support Analyst to join our team. • The Technical Support Analyst will be responsible for providing front-line Level 1 Support Desk support to both internal and external system users for the full spectrum of company products. • You will also be responsible for responding to, documenting and resolving help requests in a timely manner in accordance with established SLAs. • The Technical Support Analyst delivers these results by partnering with the Support Desk Team and internal customers to identify and act on opportunities for improving the customer experience and efficiency of the team.

🎯 Requirements

• Ability to pass a background check • Must live in and be eligible to work in the United States

🏖️ Benefits

• Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. • You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.