Director, Learning Delivery

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Arise

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

B2B • SaaS • Telecommunications

Arise is a leading provider of virtual customer experience solutions, leveraging cutting-edge technology to deliver flexible and exceptional customer service across a range of sectors including retail, travel, gaming, healthcare, BFSI, and energy and utilities. With its proprietary GigCX platform, Arise integrates advanced AI chatbots and sophisticated analytics to enhance omnichannel strategies, supporting businesses in adjusting to shifts in customer patterns and improving customer retention. The company focuses on creating flexible work opportunities and enabling work-from-home operations, thus contributing to improved operational efficiency and customer support quality.

📋 Description

• Overseeing learning delivery efforts across Client portfolio • Leading a team of internal Learning Delivery Managers • Collaborating with instructors to facilitate learning experiences for agents • Providing thought leadership on current certification best practices and virtual learning • Ensure execution of end-to-end course facilitation including scheduling, attendance, technical support • Developing project plans, analyzing variances, and driving key initiatives for certification rates • Building relationships with clients while managing expectations and delivering project updates • Leading performance quality analyses of certification courses

🎯 Requirements

• Bachelor’s Degree and 3-5 years of experience in a leadership role in management • Proven ability to complete robust Analysis • Strong training measurement and evaluation skills (the Kirkpatrick and/or Phillips model) considered a plus. • Experience with online learning delivery platforms and learning management systems. • Experience with risk analysis. • Strong analytical, teamwork, problem solving, negotiation and time management skills are necessary. • High-level consultancy skills. • Must be proficient with Microsoft Office Suite, Project, Visio, web authoring tools, and virtual classroom delivery platforms.

🏖️ Benefits

• radical flexibility to meet even extreme contact volume fluctuations • Professional development opportunities