TAC Engineer

🕒 June 19

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Arista Networks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏢 Enterprise

📡 Telecommunications

💰 $2.6M Post-IPO Debt on 2015-05

Enterprise • Telecommunications • Cloud

Arista Networks is a leader in building scalable high-performance and ultra-low-latency networks for modern data center and cloud computing environments. The company offers a wide range of networking solutions including the Arista Extensible Operating System (EOS) for cloud networking, CloudVision for network automation and observability, and a variety of high-performance switches and routing platforms. Arista's solutions are designed for enterprise WANs, cloud-grade routing, multi-domain segmentation, security, and modern network operating models, making them a pivotal choice for hyperscale data centers and cloud environments.

📋 Description

• Post-sales technical support of Arista Datacenter and Campus products and solutions. • Respond to customer product inquiries via telephone or email. • Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters. • Troubleshoot problems with hardware equipment and software applications and recommend corrective action. • Recreate customer network issues in a dedicated lab environment (as needed). • Document customer communication and recurring technical issues to support product quality programs and product development.

🎯 Requirements

• Proficiency with TCP/IP and the traditional networking technologies required. • Knowledge of core networking concepts and protocols such as: ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, OpenFlow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP • Server virtualization (VMware ESXi, Microsoft Hyper-V, KVM, etc). • Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark. • Programming/scripting proficieny in either C++, Java, Python, Perl, JavaScript, shell. • Linux OS navigation. • Knowledge of Containers (Kubernetes, Docker, etc.) and SDN networking concepts. • Minimum education is a BS in a technical field (CS/Networking majors preferred). • Industry certifications preferred. • Prior customer-facing experience preferred.

🏖️ Benefits

• Employees can work remotely