Field Service Engineer

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🕒 April 18

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Aristocrat

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1953

🎮 Gaming

Gaming • Entertainment • Technology

Aristocrat is a global entertainment and gaming content creation company that specializes in delivering industry-leading casino games, mobile games, and online real money games. Headquartered in Sydney, Australia, Aristocrat operates across multiple segments including regulated land-based gaming, mobile games publishing, and regulated online Real Money Gaming. The company is driven by technology, creativity, and innovation, striving to bring joy to life through gaming while maintaining a strong focus on responsible gameplay and sustainability. Aristocrat serves millions of players worldwide, employing over 8,500 people united by a shared mission and values.

📋 Description

• Responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products. • Install, convert, issue resolution, repair and/or de-install as vital Gaming Machines, Signs, and gaming controllers. • Responsible for the coordination of all installations and visitation schedules in conjunction with the Dept Head. • Pre-plan, schedule and perform services activities assigned to geographic territory. • Provide direct customer support for training, parts purchasing advice and preventative maintenance programs. • Provide assistance to customers by telephone or in person regarding technical challenges and reports on trends, needs and service challenges to keep management advised. • Liaison with customer representatives and management regarding product performance, service or installation scheduling, training, and operational issues. • Lead service activities and service cases to ensure timely and successful resolution of customer concerns. • Carry out any other reasonable duties that may occur on an ad hoc basis and/or requested by management. • Maintain a neat and tidy workplace at customer sites as well as monthly reporting on field issues and installations. • Monitor System related issues on one link, vertex bingo etc to ensure actions are taken to resolve the customer problem(s).

🎯 Requirements

• Electronics qualifications preferred. • Industry related experience preferred. • Demonstrate problem resolution skills and ability to learn. • Successfully completed professional training courses or industry certification, if applicable. • Understanding of all Microsoft Office Suite products. • Must have excellent verbal and written communications and customer service skills. • In depth understanding of Digital Electronics. • Familiarity with networking technologies and issue resolutions. • Must be organised, detailed, goal and results driven. • Must be ready to travel on short notice, possibly for extended periods, and able to fly within EMEA any day. • Must be willing to work extended hours, on call for dispatch and variable work shifts. • Should be capable of performing a 2-person lift of a 110kg game onto stands, with a minimum 23kg lift alone. • Must acquire gaming licenses in approved jurisdictions like Nevada Gaming Control Board and hold a valid passport and driver’s license. • Ability to maintain confidentiality of information regarding the company, product, and employee information.

🏖️ Benefits

• Robust benefits package • Global career opportunities • Mandatory background screening and regulatory approvals • Opportunity to work in a diverse company culture