Customer Success Specialist

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January 12

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Arkansas Trailer Mfg. Co., Inc.

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Transport • B2B

Arkansas Trailer Mfg. Co. , Inc. is a family-owned Arkansas company providing sales, parts, maintenance and heavy-duty truck and trailer repair and rebuild services. With four locations across the state and over 75 years in operation, they service and sell commercial trailers and truck equipment, perform federal inspections, reconstruct trailers after wrecks, install and repair liftgates, electrical and undercarriage systems, and supply quality parts to professional trucking customers.

51 - 200 employees

Founded 1945

🚗 Transport

🤝 B2B

📋 Description

• Serve as a primary remote point of contact for assigned customer accounts • Respond to customer questions regarding orders, services, parts, and account status • Coordinate with internal teams (sales, service, parts, billing) to resolve issues • Monitor account activity and follow up after major orders, repairs, or deliveries • Track customer feedback and communicate recurring issues to leadership • Support simple renewals, repeat orders, and basic upsell opportunities • Maintain detailed notes and history in the CRM system • Help ensure a consistent, professional experience across phone, email, and online communication

🎯 Requirements

• High school diploma or equivalent; some college or related training is a plus • 1+ years of customer service, account management, or client support experience • Experience in transportation, logistics, manufacturing, or B2B environment is preferred but not required • Comfortable working remotely with phone, email, and web-based tools • Strong follow-up habits and ability to manage multiple customer requests

🏖️ Benefits

• Remote work arrangement • Paid time off and paid holidays • Health, dental, and vision insurance • 401(k) or retirement plan options