HelpDesk Administrator

Job not on LinkedIn

November 5

🦞 Maine – Remote

Although this job is listed in Maine, this company may be open to hiring remote in other states.

💵 $50k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🦅 H1B Visa Sponsor

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Arkatechture

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Analytics • Consulting • SaaS

Arkatechture is a company specializing in data analytics services. They offer a comprehensive suite of analytics solutions, including Arkalytics, a SaaS data warehouse platform designed for rapid deployment. Arkatechture partners with businesses to develop and execute their data strategy, providing services such as data management, business intelligence, predictive analytics, and Tableau consulting. Serving industries like credit unions and community banks, Arkatechture focuses on improving data-driven decision-making and enhancing ROI through customized dashboards, reports, and predictive models. Their team of experts provides managed services and professional consulting to support organizations in building and maintaining effective data analytics ecosystems.

51 - 200 employees

☁️ SaaS

💰 Venture Round on 2022-02

📋 Description

• Troubleshoot and resolve issues which may require admin privileges and knowledge • Basic operational administration (setting up of permissions, folders, RBAC, policies etc) of all assigned Arkalytics systems (internal and client facing) • Contribute to best practices that can be followed by the Support Services team • Manage and contribute to Admin documentation for the Support Services team • User provisioning (offboarding, onboarding, role changes) following Arkalytics policies • Part of Information security team responsible for Arkalytics platform security • Ensure security controls are in place at all times • Performance tuning of systems • Additional responsibilities as assigned

🎯 Requirements

• 2+ years of experience in a similar individual contributor role • Bachelor's degree in a related field or comparable work experience is acceptable for this position • Strong experience working with Unix/Linux operating systems and administration of such systems • Experience with Tableau, PowerBI or another BI Tool is a must • Experience with cloud computing preferably AWS is preferred • Experience working on a service desk in a customer facing support role • Experience with systems such as Snowflake, Jenkins, OpenVPN, Bitbucket, and Auth0 • **Preferred Experience ** • Tableau Server or PowerBI level Certification or a different tier is preferred • Knowledge of Git, Jira, Confluence, Slack in an agile environment • Experience working on a service delivery team • Experience working with financial institutions such as Credit unions, Banks

🏖️ Benefits

• A flexible remote work policy with optional access to our Portland, Maine office • A 4-day workweek after 3 years of service • Generous paid time off, including 11 holidays • Medical, disability, life insurance, and optional dental/vision • 401(k) retirement plan with company match • Training & certification reimbursement • Milestone recognition programs, annual PTO increases, and more