Arketa
Wellness • Software • B2B
Arketa is a modern booking software designed specifically for wellness business owners, including studios that offer yoga, Pilates, group fitness, and recovery programs. It provides a range of features such as membership management, marketing automation, an on-demand video library, and customizable branded websites and mobile apps. Arketa helps businesses streamline operations, enhance client experiences, and increase revenue through innovative solutions and robust customer support.
Customer Care Representative, AUS
August 9
Arketa
Wellness • Software • B2B
Arketa is a modern booking software designed specifically for wellness business owners, including studios that offer yoga, Pilates, group fitness, and recovery programs. It provides a range of features such as membership management, marketing automation, an on-demand video library, and customizable branded websites and mobile apps. Arketa helps businesses streamline operations, enhance client experiences, and increase revenue through innovative solutions and robust customer support.
📋 Description
• Arketa is building the operating system for modern fitness and wellness. • Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. • With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. • We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint. • We’ve raised $15M in Series A funding and are growing quickly. • Our customer experience team supports our partners with using our product and helping them to grow their wellness businesses. • Lovers of fitness and advocates for wellness businesses wanted! • If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you!
🎯 Requirements
• You love meeting and helping new people, kindness comes easily to you, and you have a great attitude! • You have worked behind the desk of a wellness business (i.e. a yoga, pilates, bootcamp studio or something similar), using industry software like MBO, Arketa, or an equivalent • You have previous experience in a role requiring impeccable written communications across social and email • Have great judgment and can problem solve on your feet, always keeping the customer experience in mind • Ability to identify opportunities for process improvement that contributes to a first-class customer experience • Can explain complex issues clearly • Great at multi-tasking. Able to manage numerous requests and time demands concurrently, while achieving goals • Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals • Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected of you • Four-year post-secondary education/Bachelor's degree (preferred) • Experience with Intercom, Slack, Notion and Google Suite a big plus. If not, the ability to learn new tech fast will be very important • 1-2 years experience in a Customer Support, Communications/PR, or social-oriented role
🏖️ Benefits
• Competitive Salary, Stock Options, and Performance-based Bonuses • Unlimited PTO • Annual Company Offsites • Ownership and Opportunity for Advancement
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