Customer Care Representative

🕒 July 1

🇦🇺 Australia – Remote

💵 $24 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arketa

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

📣 Marketing

🧘 Wellness

Consulting • Marketing • Wellness

Arketa is a modern booking software designed specifically for wellness business owners, including studios that offer yoga, Pilates, group fitness, and recovery programs. It provides a range of features such as membership management, marketing automation, an on-demand video library, and customizable branded websites and mobile apps. Arketa helps businesses streamline operations, enhance client experiences, and increase revenue through innovative solutions and robust customer support.

📋 Description

• Serve as the single point of contact for Partners on inbound support inquiries, owning interactions from first message to resolution • Guide Partners through Arketa's features and creatively solve operational problems • Handle schedule issues, payment questions, migration blockers, and integration hiccups • Support Partners across chat, email, and scheduled Zoom calls • Work scheduled hours and remain available and engaged with the support queue • Resolve Partner problems at first contact where possible, confirm fixes, and close the loop • Collaborate with Product, Engineering, Onboarding, and Migrations to unblock Partners • Customize solutions to Partners' business operations and deliver an exceptional support experience • Continuously learn product features and use AI-assisted internal tools for research and drafting • Maintain the accuracy and Arketa voice of responses • Bring Partner insights and industry feedback to Product, Engineering, and CX leadership • Work weekend shifts/coverage

🎯 Requirements

• 1–2 years of experience in a Customer Support, contact-center, or customer-facing operations role • Experience ideally in a high-volume environment with published SLA and CSAT targets • Impeccable written communication • Ability to balance inbound chats, scheduled calls, and email inquiries while managing and prioritizing multiple high-priority resolutions • Great judgment and ability to problem-solve on your feet • Ability to identify opportunities for process improvement • Team player • Organized, self-sufficient, and a go-getter • Experience working behind the desk of a wellness business and using industry software such as MBO, Arketa, or equivalent • Experience with Intercom, Slack, Notion, and Google Suite, or ability to learn new tools fast • Comfort using AI-assisted tools • Authorization to work in Australia • Bachelor's degree is preferred

🏖️ Benefits

• Stock Options • Unlimited PTO • Wellness Reimbursement • Ownership and Opportunity for Advancement • Potential for additional paid hours