Arkose Labs
Cybersecurity • Fintech • Gaming
Arkose Labs is a leading cybersecurity firm focused on fraud prevention and account protection. They offer comprehensive solutions designed to enhance online security for various sectors, including fintech, media, e-commerce, and gaming. With an emphasis on bot detection and prevention, Arkose Labs works to secure transactions and ensure genuine user experiences while mitigating the risk of cyber threats.
Technical Account Manager (Remote OK)
Job not on LinkedIn
August 20
Arkose Labs
Cybersecurity • Fintech • Gaming
Arkose Labs is a leading cybersecurity firm focused on fraud prevention and account protection. They offer comprehensive solutions designed to enhance online security for various sectors, including fintech, media, e-commerce, and gaming. With an emphasis on bot detection and prevention, Arkose Labs works to secure transactions and ensure genuine user experiences while mitigating the risk of cyber threats.
📋 Description
• Serve as the strategic partner and primary point of contact for enterprise customers. • Lead technical discovery and intake calls independently—understanding customer architectures, web applications, and cloud stacks. • Guide customers through implementation, optimization, and best practices without needing constant engineering support. • Manage executive relationships and influence stakeholders to adopt recommendations. • Ensure alignment with customer goals, drive adoption, and proactively mitigate churn risk. • Identify and pursue expansion opportunities in collaboration with sales. • Deliver insights and communicate value through reporting, consultation, and thought leadership. • Leverage industry knowledge to tailor guidance to customer needs.
🎯 Requirements
• 8+ years in Customer Success, Technical Account Management, Solution Consulting or related technical client-facing roles • Strong understanding of web applications, cloud infrastructure, and modern development stacks (HTML, JavaScript, APIs). • Ability to confidently lead technical conversations and troubleshoot issues. • Executive presence with excellent communication, relationship management, and consultative skills. • Background in SaaS, cybersecurity, or financial services is a strong plus.
🏖️ Benefits
• Competitive salary + Equity • 401k plan • Robust benefits package- 85% medical, dental, vision coverage for employees and 75% for dependents • Flexible PTO • Life insurance coverage • Short and Long Term Disability Insurance paid by the company • Generous nationwide parental leave policy • Amazing discounts program • Wellbeing package including mental health and gym discounts • Flexible working hours to support personal well-being and mental health • Employee Assistance Program
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