Customer Success Manager

🕒 September 1

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ArmorCode Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔒 Cybersecurity

🏢 Enterprise

Cybersecurity • Enterprise • Software

ArmorCode Inc. is a company that provides an AI-powered Application Security Posture Management (ASPM) platform, focused on improving application security and vulnerability management. Their platform integrates seamlessly into the DevSecOps workflow, allowing organizations to identify, articulate, and remediate critical security risks across code, cloud, applications, and infrastructure. With features like risk-based vulnerability management and software supply chain security, ArmorCode helps businesses automate security processes and gain comprehensive visibility into their application security posture.

📋 Description

• Maintain post-sales relationships with stakeholders at all levels within customer organizations • Lead deployment, adoption, and expansion while monitoring progress, tracking milestones, and adhering to deployment timelines • Align product capabilities with customer objectives; educate and train stakeholders on product features and best practices • Design automated workflows improving manual AppSec and vulnerability-management processes, documenting current workflows and identifying automation opportunities • Advocate for customer needs internally and manage bug reports and feature requests • Develop and implement customer success strategies supporting satisfaction, retention, and growth • Facilitate onboarding, define success criteria, coordinate internal teams, and track deployment • Build relationships with C-level executives and practitioners while providing cybersecurity and platform expertise • Monitor data hygiene, customer health, satisfaction, product usage, feedback, and recovery plans for at-risk accounts • Coordinate onsite customer visits and identify expansion, upsell, and cross-sell opportunities with Sales • Manage renewals and drive platform adoption and usage • Collaborate with Product, Customer Support Engineers, Support, and Engineering to meet success criteria, SLAs, and CSAT goals • Leverage AI tools to streamline workflows, automate processes, and improve operational efficiency • Review, validate, refine, prioritize, and escalate customer feature requests • Conduct quarterly business reviews and iterate customer value

🎯 Requirements

• A total of 5-8 years of experience in a Customer Success Role within security SaaS companies • Strong knowledge in the AppSec and vulnerability management domain • Knowledge of cybersecurity, particularly application security and vulnerability management tools (e.g., SAST, DAST, SCA, Cloud Security tools, Qualys, Tenable, Veracode, etc.) • A good understanding of developer and DevOps ecosystems and practices • Solid verbal and written communication skills, organizational skills, attention to detail, and strong sales acumen • Willingness to travel up to 20% of the time, both domestically and occasionally internationally • Certification in Project Management and Cybersecurity, like PMP, CISM, CISSP, or OSCP, are advantageous

🏖️ Benefits

• Career progression paths and promotion from within • Flexible hours • Remote work options • Collaborative and inclusive workplace culture • Employee awards and employee of the month programs • Performance-based bonuses • Health insurance for employees and dependents • Learning, skilling, and upskilling support • Diversity and inclusion commitment