Customer Success Manager

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🌐 India, Philippines, +1 more countries – Remote

🇮🇳 India – Remote 🇵🇭 Philippines – Remote 🇻🇳 Vietnam – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Hudson IT and Manpower

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

🏗️ Construction

📦 Logistics

Consulting • Construction • Logistics

Hudson IT and Manpower is a dynamic company providing a range of services including IT staffing, software solutions, and comprehensive recruitment services for the energy, construction, and various technical industries. Specializing in digital interactive solutions, their expertise encompasses application development, cloud services, cybersecurity, and more, aimed at empowering businesses to achieve greater efficiency and growth. With a commitment to quality and innovative practices, Hudson IT and Manpower is dedicated to sourcing top talent and delivering custom software tailored to the unique needs of their clients, ensuring seamless integration and sustainable success.

📋 Description

• Conduct live product demonstrations for prospective clients • Explain workflows, processes, and service offerings clearly • Assist in onboarding new clients • Coordinate between clients and internal operations teams • Handle customer queries and provide timely resolutions • Maintain strong client relationships through regular follow-ups • Support sales and business development teams during client discussions • Track customer feedback and improve customer experience • Ensure high customer satisfaction and retention • Prepare reports, updates, and follow-up documentation

🎯 Requirements

• Excellent spoken and written English communication • Strong presentation and demo-handling skills • Comfortable handling U.S.-based clients over calls and video meetings • Experience in Customer Success, Client Servicing, Demo Calling, or Account Management preferred • Confident personality with strong interpersonal skills • Comfortable working in U.S. shift timings • CRM or client management tool experience preferred • Ability to explain processes in a simple and professional manner • Accounting/bookkeeping industry experience is a plus