Enterprise Customer Success Manager

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Sprinto

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

Automating Information Security Compliances & Privacy Laws for fast growing SaaS companies. Use Sprinto to obtain information security compliance, close enterprise deals faster, and pass vendor security assessments easily.

📋 Description

• Own GRR and a book of business across high-value US enterprise and mid-market accounts • Drive revenue retention, renewals, expansion, and net revenue retention • Establish Sprinto as a trusted GRC partner for US enterprises • Build repeatable onboarding, adoption, and value-realisation approaches • Advise CISOs, CIOs, CPOs, Chief Risk Officers, and their teams • Lead planning and execution of complex, multi-framework, multi-stakeholder GRC transformation initiatives • Partner with internal product and delivery teams to align outcomes with customer goals • Monitor and improve NPS, product adoption, usage depth, and engagement trends • Lead Quarterly Business Reviews and Executive Business Reviews • Present realised value and align forward strategy with operational and executive stakeholders • Codify customer-success playbooks and enablement processes • Serve as a subject-matter expert and mentor other CSMs

🎯 Requirements

• 8–12 years of experience in customer success, consulting, or project management • Strong track record with US enterprise and mid-market accounts • Demonstrated ownership of net revenue retention, renewals, and expansion across strategic, high-ACV accounts • Experience leading complex, multi-phase digital or GRC transformation programs • Comfort operating with high autonomy in a new, fast-moving segment • Excellent communication and relationship-building skills with senior security and executive stakeholders • Strong project management ability across multiple concurrent, complex initiatives • Proficiency with CRM and data analysis tools • Ability to work in alignment with US business hours for real-time enterprise-account engagement

🏖️ Benefits

• 100% remote work • Generous annual co-working allowance • USD 1,000 annual learning and professional development allowance • Unlimited leave • Health insurance with coverage up to INR 10 lakh for the employee and family • Accident protection of an additional INR 10 lakh • Life insurance worth 3x annual salary • INR 35,000 workspace setup contribution • Equal opportunity and inclusive hiring process