Access Center Representative

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Array Behavioral Care

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🤝 B2B

👥 B2C

🧘 Wellness

B2B • B2C • Wellness

Array Behavioral Care is a leading virtual psychiatry and therapy practice providing integrated behavioral health services across the continuum of care. The company delivers telehealth-based mental health care to individuals and partners with hospitals, clinics, payors, and health systems to expand access, improve outcomes, and reduce costs. Accredited by The Joint Commission with over 25 years of experience, Array offers virtual clinicians, at-home services, and partnership programs for organizations while accepting insurance.

📋 Description

• Handle a high volume of calls, requesting assistance with accessing behavioral health services • Prioritize cases based on shifting needs and resources • Work with on-call providers including physicians to help triage requests, organize their workload, send, and secure documentation and communicate with organizations • Document all requests and encounters into a database • Manage resources, systems, and requirements from a variety of organizations and translate pertinent information to on-call providers and administrators • Conduct video and phone test calls and do basic technology trouble shooting with organizations, providers and consumers as needed • Other duties as assigned

🎯 Requirements

• 1-2 years of recent customer service experience • 1-2 years previous call center experience, strongly preferred • Excellent time management and organization skills • Excellent verbal and written communication skills • Strong computer skills; ability to work with multiple systems • Prior experience with computer systems such as Outlook, Adobe, and Microsoft products • Prior experience with contact center systems or customer relationship databases • Knowledge of medical and/or psychiatric terminology strongly preferred • Ability to sit for an extended period of time