Senior Business Process and Automation Analyst

3 days ago

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Array Behavioral Care

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B2B • B2C • Wellness

Array Behavioral Care is a leading virtual psychiatry and therapy practice providing integrated behavioral health services across the continuum of care. The company delivers telehealth-based mental health care to individuals and partners with hospitals, clinics, payors, and health systems to expand access, improve outcomes, and reduce costs. Accredited by The Joint Commission with over 25 years of experience, Array offers virtual clinicians, at-home services, and partnership programs for organizations while accepting insurance.

501 - 1000 employees

Founded 1999

🤝 B2B

👥 B2C

🧘 Wellness

📋 Description

• Explore and map processes: Collaborate with teams through interviews and workshops to capture how work really happens, documenting current and future workflows, clarifying roles, SLAs, and key data touchpoints (including PHI). Spot inefficiencies, risks, and opportunities for improvement. • Prioritize what matters: Analyze impact, cycle time, error rates, throughput, and cost, to build clear business cases. Help define key metrics, and keep an automation backlog organized by value, effort, and risk. • Build smart automations: Design and deliver Workato recipes and connectors that make work easier. Create reusable components, handle errors gracefully, and ensure secure, reliable integrations. Partner with IT for advanced API work and escalate when deeper technical expertise is needed. • Champion governance and compliance: Make sure every automation meets our standards for data minimization, PHI protection, auditability, and access controls. Oversee vendor agreements, change management, testing, and documentation to support HIPAA and HITRUST compliance. • Drive adoption and change: Lead training sessions, create playbooks, and communicate clearly to help teams embrace new ways of working. Track results and continuously improve based on feedback and performance data. • Connect teams and workflows: Be the go-to resource for process and automation across cross-functional workflows, like employee onboarding, partner implementation, and other internal processes, bringing together business owners, security, and IT. • Optimize Asana-powered workflows: Use Asana to track, coordinate, and manage work across teams. Leverage the Asana API to automate updates, synchronize tasks, update downstream systems, and ensure seamless handoffs between automated steps and human actions. • Champion best practices: Maintain process maps, catalogs, and automation documentation. Advocate for high standards in discovery, design, testing, and release. • Process Measurement & Continuous Improvement: Monitor and analyze process performance post-automation, using Asana and other tools to track KPIs, identify bottlenecks, and drive continuous improvement. • Stakeholder Engagement: Engage with stakeholders at all levels to present findings, recommend solutions, and secure buy-in for process changes and automation initiatives. • Jump in where needed: Take on other duties as assigned to support our mission and keep things moving forward.

🎯 Requirements

• 7+ years in business/process analysis, business architecture, or ops excellence; 3+ years building automations on iPaaS/RPA (Workato preferred; Tray.io/Make/Power Automate/MuleSoft acceptable) • Proven facilitation across executives and SMEs; strong BPMN mapping and requirements elicitation • Experience managing and automating workflows in Asana, including API integration and cross-functional coordination • Hands‑on with REST APIs, auth models (OAuth/SAML), webhooks, and data transformation • Experience measuring outcomes (KPIs/OKRs), building business cases, and driving adoption • Experience leading change management efforts for new processes and technologies • Compliance literacy: understands HIPAA, minimum necessary, audit trails, and change control in automated workflows. Familiarity with security best practices in automation and workflow management.

🏖️ Benefits

• Medical, dental, and vision insurance • Employer paid life & long-term disability insurance • Additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions • 15 days of accrued PTO annually • 8 paid holidays • 3 floating holidays • 401k