Customer Support Engineer, Level 1

🔥 4 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ARRISE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🎮 Gaming

🤝 B2B

Gaming • B2B

ARRISE is a global software developer and services company focused on the iGaming industry. With more than 11,000 professionals across 14 locations, they design and build casino products including award-winning slot games, immersive live-casino experiences, and high-performance platform solutions that scale from concept through execution. ARRISE combines creative game design and technical engineering to drive player engagement and support operators and partners in the online gambling sector.

📋 Description

• Respond promptly and professionally to customer inquiries and support requests • Identify, troubleshoot, and resolve technical issues within the scope of assigned knowledge and responsibilities • Conduct analysis and analytics of requested information • Report software bugs, malfunctions, and unpredictable behavior • Provide step-by-step customer guidance and instructions • Collaborate with account managers and technical support teams to escalate and resolve complex issues • Document and track customer interactions, issues, resolutions, and follow-up actions using ticketing systems or CRM software • Support peers with day-to-day tasks and professional development by sharing knowledge • Maintain up-to-date knowledge of the product, support workflows, and procedures • Perform other duties delegated by the Support Manager, Head of Support, or Employer

🎯 Requirements

• Bachelor's degree or equivalent work experience • Proven experience in customer service or related roles • Strong problem-solving and analytical skills • Excellent verbal and written communication skills, including explaining technical concepts to non-technical individuals • Proficiency with ticketing systems, CRM software, and other support tools • Knowledge of Microsoft 365 tools, including MS Teams, Microsoft Word, and SharePoint • Ability to work independently and as part of a team in a fast-paced environment • Strong time-management and organizational skills, with ability to prioritize tasks • Customer-oriented mindset • Ability to multitask and manage multiple customer inquiries and tasks • Advanced PC-user and tech-savvy skills • English level Upper-Intermediate or higher

🏖️ Benefits

• Competitive compensation • Competitive salary reflecting skills and experience • 20 or 26 days annual leave in accordance with applicable legislation • Private medical insurance after successfully passing the probation period • Access to an online Learning Hub with courses and career-development resources • Multisport gym and fitness membership after successfully passing probation