Customer Support Engineer

🔥 13 hours ago

🇵🇱 Poland – Remote

💵 zł266k - zł360k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coder

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

🔐 Security

SaaS • Enterprise • Security

Coder is a company that provides an open-source self-hosted cloud development environment (CDE) platform. The platform allows organizations to deploy development environments across various infrastructures such as VMs, Kubernetes, and cloud services, facilitating secure, fast, and flexible coding solutions. Coder focuses on increasing developer productivity by enabling rapid deployment of fully configured cloud environments, optimizing resource use, and streamlining coding operations for developers, data engineers, and scientists. It enhances security and privacy for development environments by separating desktop environments, allowing safe third-party access, and implementing enterprise-grade security protocols. Coder is SOC2 Type II certified and supports a customizable, enterprise-scalable experience with self-hosting and open-source solutions.

📋 Description

• Reproduce and debug customer issues using test environments and tools • Communicate tactfully with customers • Gather information and provide diagnostic, resolution, process, and product guidance • Follow up after issues are resolved • Solve incoming technical support requests, including high-severity urgent cases • Identify and communicate product usage trends, bugs, and feature requests • Guide and mentor new team members on processes and procedures • Collaborate with Enterprise Account Managers on customer debugging calls • Document and record customer activity according to internal and external security standards • Contribute to product documentation, customer knowledge base, and best-practices guides • Continuously improve processes and tools with the team • Participate in periodic on-call rotation for production-down issues • Work with Product and Customer Success teams to improve customer satisfaction and the support experience

🎯 Requirements

• 3+ years of customer support engineering experience (or comparable customer-facing technical role), preferably for mission-critical software • 3+ years supporting enterprise-sized companies • 2+ years diagnosing production network connectivity and performance issues • Excellent problem solving, analytical and troubleshooting experience • Experience communicating clearly and effectively, both verbally and in writing • Experience with Terraform • Experience with major cloud platforms, distributed systems, microservices architecture, and containerization (e.g., Kubernetes) • Experience with a scripting tool of choice (e.g., Bash, Python, Ruby) • Ability to read complex code for troubleshooting • Experience with GitHub • Experience with REST APIs and command line tools • Well-organized, excellent work ethics, attention to detail, and ability to learn new technologies quickly • Experience working in a startup environment • DevOps Engineering, Software Engineering, and/or System Administration experience (bonus) • Software-defined networking experience (e.g., Tailscale) (bonus) • Experience supporting engineering teams and associated tooling (bonus)

🏖️ Benefits

• Equity • Bonus • Remote work • Periodic on-call rotation for production-down issues • Interview process designed to be transparent, consistent, and enjoyable • AI tooling permitted for take-home assessments • Equal employment opportunities