Support Analyst

🕒 September 14

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Creatio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

💼 Consulting

📣 Marketing

📦 Logistics

💰 Private Equity Round on 2024-06

Consulting • Marketing • Logistics

Creatio is an AI-native no-code platform designed to automate CRM and workflows. It allows users to design and evolve applications using visual no-code designers and natural language, making it accessible and user-friendly without requiring special technical skills. Creatio aims to elevate organizations by enhancing productivity and improving customer experience through its end-to-end solutions for marketing, sales, and customer service.

📋 Description

• Monitor the team’s support queue and proactively take cases into work • Analyze and diagnose incoming technical and functional issues • Resolve user cases related to Creatio product functionality • Build business processes, configure integrations, and adjust system behavior • Provide algorithms and recommendations for implementing additional business logic • Identify product issues and submit detailed bug reports in collaboration with development teams • Keep users informed about case progress and resolution status • Handle escalations and complex customer situations • Collect and process feedback related to resolved cases • Communicate with users via phone and email • Provide telephone consultations on Creatio products and related services • Conduct remote sessions to support issue investigation and resolution • Create, update, and maintain knowledge base articles • Contribute to troubleshooting guides and technical documentation • Provide feedback and improvement suggestions to the Academy team • Analyze recurring issues and customer feedback to identify underlying problems • Collaborate with developers and cloud administrators to improve product stability and support processes

🎯 Requirements

• Experience in technical or customer support roles • Strong understanding of HelpDesk / ServiceDesk processes • Comprehensive knowledge of relational database concepts • Proficiency in SQL • Understanding of PC architecture and computer networks • Foundational programming knowledge • Understanding of OOP principles • Ability to analyze complex issues, identify root causes, and propose effective solutions • Strong verbal and written communication skills • Ability to work collaboratively with cross-functional technical teams • Capability to manage multiple tasks and priorities effectively • English proficiency at B2 level or higher

🏖️ Benefits

• Clear career paths • Mentorship opportunities • Access to continuous learning • Flexible work arrangements • Initiatives supporting schedule management, productivity, and personal and professional well-being • Recognition of achievements • Opportunity to contribute from day one • Innovative culture with modern technologies and bold thinking • Competitive compensation and benefits supporting employees and their families • Rewards recognizing contributions and commitment

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