Quality Engineer – Business Process Systems

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Arrow Components

WebsiteLinkedInAll Job Openings

10,000+ employees

Arrow Components is the driving force behind arrow.com, the e-commerce portal for Fortune 120 company Arrow Electronics.

📋 Description

• Supports a global quality management system and related business process platforms. • Provide day-to-day support for system users, sites, and process owners, including issue resolution, user guidance, and administrative support. • Gather, analyze, and document business requirements and translate them into practical workflow, form, notification, script, reporting, and configuration solutions. • Configure, develop, test, and support solutions across new and existing quality processes and related business workflows. • Write, maintain, or update scripts, and related configuration elements used within system workflows and business rules. • Support intake, scoping, prioritization, and execution of enhancement and project work, balancing operational support with approved development priorities. • Perform system administration activities such as site setup or removal, user access support, routing team and group updates, and business structure changes. • Support testing, validation, deployment, release activities, and hypercare for new solutions, enhancements, and system changes. • Monitor post-go-live adoption and process adherence, identify configuration gaps or workaround behavior, and escalate opportunities to improve standardization. • Document business rules, technical design decisions, scripts, support procedures, and release notes to strengthen system continuity and reduce dependency risk. • Partner with global and regional process owners to support a closed-loop QMS and improve process accountability, reporting, and system integrity. • Contribute to platform improvement efforts including upgrades, automation, integrations, and other strategic quality systems initiatives.

🎯 Requirements

• Bachelor’s degree in information systems, engineering, computer science, or a related field. • Typically requires 3–5 years of relevant experience in quality systems, enterprise applications, business systems analysis, workflow platforms, or similar environments. • Experience with an Object Oriented Programming Language. • Experience supporting business users, translating requirements, and contributing to solution design and implementation. • Experience coordinating multiple priorities across support work and project-based deliverables. • Experience with workflow configuration, forms, notifications, business rules, scripts, and reporting. • Experience coordinating or leading projects, including planning, requirements gathering, stakeholder alignment, execution tracking, and delivery support in a business systems or process improvement environment. • Experience with QMS platforms or similar workflow-based enterprise systems preferred. • Knowledge of quality processes such as CAPA, RMA, NCR, audit, training, or document control. • Experience with system testing, validation, deployment support, and hypercare. • Experience supporting global or multi-site enterprise platforms. • Experience with systems integration, automation, or connected enterprise applications. • Experience working in a matrixed organization with cross-functional stakeholders.

🏖️ Benefits

• 30 days of Christmas bonus • 40% vacation premium • 12 vacation days plus 2 floating days, sick days and holidays • Vision and Dental Assistance • Life Insurance • Healthcare Insurance • 10% Food/Pantry Vouchers • Restaurant Vouchers • 13% Savings Fund • Wellbeing program for all employees • Growth Opportunities, and more!