Field Services Engineer

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November 11

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Artisight

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Healthcare Insurance • Artificial Intelligence • SaaS

Artisight is a healthcare technology company that offers a Smart Hospital Virtual Nursing Platform designed to optimize clinical workflows and improve patient care. Their platform uses computer vision, multi-sensor networks, and artificial intelligence to automate tasks, enhance communication, and provide real-time actionable data. Artisight's solutions aim to reduce clinician workload, improve patient safety, and increase operational efficiency. The company is focused on addressing the current challenges in healthcare, such as health equity and patient access, by creating a more human-centered and future-ready healthcare environment.

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $42M Series B on 2024-01

📋 Description

• Travel to client sites nationwide to perform on-site installation, configuration, troubleshooting, and repair of hardware and software systems, including mobile carts, workstations, and associated technology. • Provide basic support and troubleshooting for Ubuntu Linux systems, Docker containers, and network connectivity. • Support and maintain video streaming solutions used in clinical settings. • Perform light mechanical repairs on carts and devices as needed. • Collaborate closely with client IT staff, clinical engineers, and hospital personnel to ensure minimal disruption to patient care activities. • Maintain a deep understanding of and adhere to strict hospital protocols, especially in sensitive environments like Operating Rooms (ORs) and in-patient wards. • Document all service activities, including issues encountered, steps taken for resolution, and parts used. • Ensure high levels of client satisfaction through professional service and timely issue resolution.

🎯 Requirements

• 2+ years of experience in a technical field service, IT support, or related role. • Working knowledge of Ubuntu Linux, Docker, and basic networking (TCP/IP, DNS, firewalls, etc.). • Strong troubleshooting skills for Windows workstations and related peripherals. • Hands-on experience with mechanical tools for hardware installation and repair. • Familiarity with video streaming services and AV system basics. • Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. • Strong analytical and problem-solving abilities. • Self-motivated with the ability to work independently and manage time effectively while on the road. • Understanding of hospital workflows and environments, including exposure to clinical spaces such as inpatient units and ORs. • Ability to lift up to 50 pounds of equipment. • Valid driver’s license, ability to pass background checks and health screenings required by hospital clients, and ability to travel 100% of the time (including overnight stays).

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off