Client Services Agent

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $18 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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ARUP Laboratories

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

🏥 Healthcare

🧬 Biotechnology

Consulting • Healthcare • Biotechnology

ARUP Laboratories is a national, academic, nonprofit reference laboratory that provides comprehensive diagnostic testing, specialized genetic and molecular assays, and clinical decision support to healthcare systems, clinicians, and researchers. It offers clinical and pharmaceutical research services, laboratory consulting and analytics, and educational resources including continuing education and expert guidance. ARUP is accredited by CAP, CLIA, and ISO 15189 and collaborates with academic partners to advance diagnostic innovation and precision medicine.

📋 Description

• Build and maintain customer relationships throughout all communications • Create and modify patient orders and demographics by following complex ordering procedures, processes and policies • Prioritize, research and respond to requests for test information, specimen requirements, supplies and fees associated with vendor and internal testing • Foster communications and exhibit exceptional customer service in all professional interactions • Exercise careful deliberation and judgment pertaining to complex job requirements and responsibilities • Promote and exercise information management through case ownership and prioritization • Familiarity with ARUP clients and Account Executives • Provide education, guidance, and resolution to customers regarding available resources • Promote and utilize multiple systems within ARUP to research and resolve customer issues • Serve as a liaison between ARUP customers and technical sections

🎯 Requirements

• High School Diploma or Equivalent • Ability to type or 35 WPM and 10 key skills • Basic computer skills including internet proficiency • Remote workers only: internet download speed of 75mbps and upload speed of 50mbps or ability to obtain prior to start date • College level courses in medical terminology, biology, communications or related life sciences (preferred) • General medical laboratory experience (preferred) • One (1) year of experience in customer service (preferred) • Familiarity with laboratory information system (LIS) • Intermediate computer skills including internet proficiency (preferred) • HIPAA training or knowledge (preferred)