Director of Solutions Engineering

Job not on LinkedIn

🕒 May 27

🗽 New York – Remote

🗽 New York – Remote

💵 $220k - $230k / year

⏰ Full Time

🔴 Lead

💻 Solutions Engineer

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ASAPP

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

ASAPP is a company focused on enhancing contact center operations through the implementation of advanced generative AI technology. Their solutions include the GenerativeAgent™, which automates complex interactions and boosts productivity by providing real-time assistance to support agents. ASAPP offers tools for speech analytics, self-service insights, and quality management, aiming to improve customer service efficiency while reducing agent turnover. By leveraging artificial intelligence, ASAPP aims to transform customer experiences and agent empowerment in some of the world's largest contact centers, providing seamless integrations and scalable support that mimics top-tier human agents.

📋 Description

• Support Strategic Deals Directly. Lead discovery, demos, architecture deep-dives, and POCs for our largest prospects. • Build the team. Hire, develop, and retain a bar-raising SE team. Set the standard for technical storytelling, discovery rigor, and demo craft. • Own the technical win. Partner with Sales Leadership on deal strategy. Translate CXP’s capabilities into outcomes that resonate with customer executives. • Engineer repeatability. Design demos, reference architectures, and POC frameworks that scale without diluting quality. • Close the loop with Product. Convert competitive signals, gaps, and breakthrough wedges into clear input that shapes the roadmap. • De-risk the handoff. Set Implementation up to deliver in weeks, not quarters. • Run the function. Own SE metrics, forecasting inputs and capacity planning.

🎯 Requirements

• 10+ years in Solution / Sales Engineering, with 5+ leading SE teams. • A track record of winning large enterprise deals in CX, contact center, AI/ML, or enterprise SaaS. • Genuine technical depth: you can whiteboard a Genesys, Amazon Connect or Salesforce integration and answer LLM evaluation, security, and data-residency questions without phoning a friend. • Executive presence with CIOs, CTOs, Heads of CX, plus the willingness to be hands-on in a demo. • Builder’s instincts: you’ve designed the playbooks and stood up the process, not just inherited them.

🏖️ Benefits

• Competitive compensation with stock options • Comprehensive medical, vision, and dental insurance • 401k matching • Fitness and wellness stipend • Mobile phone reimbursement • Mental well-being benefits • Professional learning and development stipend • Parental leave, including adoptive and foster parents • 3 weeks paid time off (increases with tenure) along with sick leave