Principal Enterprise Architect

Job not on LinkedIn

🕒 May 27

🗽 New York – Remote

🗽 New York – Remote

💵 $180k - $200k / year

⏰ Full Time

🔴 Lead

💻 IT Support

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ASAPP

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

ASAPP is a company focused on enhancing contact center operations through the implementation of advanced generative AI technology. Their solutions include the GenerativeAgent™, which automates complex interactions and boosts productivity by providing real-time assistance to support agents. ASAPP offers tools for speech analytics, self-service insights, and quality management, aiming to improve customer service efficiency while reducing agent turnover. By leveraging artificial intelligence, ASAPP aims to transform customer experiences and agent empowerment in some of the world's largest contact centers, providing seamless integrations and scalable support that mimics top-tier human agents.

📋 Description

• Engage mid-cycle on mature opportunities. Lead the next phase of architectural discovery and design, once product fit and executive sponsorship are established. • Facilitate technical design workshops. Run multi-day workshops with prospect leadership and engineering. Cover current- and target-state architecture, integration, data flows, identity, security, observability, and cutover. • Produce target-state reference architectures. Deliver reference diagrams, integration patterns, deployment topologies, sequencing plans, and risk registers. Ground each in the prospect’s telephony stack (Genesys, Amazon Connect, Twilio, Avaya) and digital/messaging platforms. • Translate ASAPP’s Agentic AI capabilities into concrete integration patterns. Design how ASAPP plugs in: SIP, WebSocket, call transfers, CCaaS event streams, agent desktop embeds, CRM integration, voice/digital handoff, and AI-to-human transitions. • Prototype to move deals forward. When a technical question is blocking a deal, build a working prototype, custom adapter, or API POC yourself. Move fast rather than wait on engineering. • Develop reusable patterns. Codify field learnings into reference architectures and design guardrails. Make them reusable across the broader SE and partner ecosystem. • Bring the field back to product. Surface architectural patterns, gaps, and opportunities to ASAPP Product and Engineering. • Support customer security review. Partner with ASAPP InfoSec to address enterprise security, privacy, and compliance questions.

🎯 Requirements

• Deeply experienced. 10+ years in enterprise, solution, or domain architecture. Significant time in contact center, CX, or telephony. • Deep telephony / CCaaS expertise. Hands-on with at least one of Genesys (Cloud CX or Engage), Amazon Connect, Twilio Flex, or Avaya. Depth across call routing, IVR/IVA, SIP and SIPREC, real-time media, recording, and CTI. You can hold your own in a SIP-level conversation with a senior network engineer. • Deep messaging / digital expertise. Hands-on with at least one major digital engagement platform, such as Twilio messaging APIs, Salesforce Service Cloud Digital, Genesys Digital, LivePerson, etc. You are comfortable designing cross-channel flows with AI/human handoffs. • Cloud and integration fluency. AWS, Azure, or GCP; REST, gRPC, webhooks, event streaming; SSO/SAML/OIDC; SOC 2, HIPAA, PCI as applicable. • Vibe-coding fluency. You can stand up a working prototype, API integration, or small POC in Python or JS this week when a deal calls for it. The bar is “working demo,” not “production code.” • Workshop-ready communicator. Lead technical workshops with senior enterprise stakeholders and produce architectural artifacts customers trust. You can move from a CTO whiteboard conversation to a SIP-level engineering discussion in the same day. • Pragmatic and sales-energized. You name trade-offs out loud, recommend the smallest design that solves the problem, and thrive on closing complex enterprise deals.

🏖️ Benefits

• Competitive compensation with stock options • Comprehensive medical, vision, and dental insurance • 401k matching • Fitness and wellness stipend • Mobile phone reimbursement • Mental well-being benefits • Professional learning and development stipend • Parental leave, including adoptive and foster parents • 3 weeks paid time off (increases with tenure) along with sick leave